0 response after paying customer for years

Ch3vr0n · 2015-11-08T20:08:00.000Z

What exactly does a paying customer have to do get support? After the latest newsletter i filed a support ticket 16211 nearly a WEEK AGO! Autoreply states usually within 24h, could be a little longer. 5 days! is not a “little” longer. even asked in the latest beta sticky, paged Tomas https://plus.google.com/108634582893514727706

response: ZERO

seriously considering not renewing AIS in a couple months! after being a PAYING!!! customer for multiple years for both AIS AND MOBILE PRO this is seriously disappointing

Eddy · 2015-11-08T20:17:50.000Z

avast is trying to handle tickets within 10 business days (= 2 weeks)
This has been told a huge amount of times already.
Please (re)search before posting.

DavidR · 2015-11-08T21:28:39.000Z

What newsletter ?
What is the problem you are experiencing ?

There is nothing to stop you seeking help here, it is by far a quicker response.

Ch3vr0n · 2015-11-09T01:25:44.000Z

What newsletter? The one they sent about just as many days ago in regards to mobile security.
My problem? Nothing anyone but an employee can help me with.

Eddy · 2015-11-09T03:55:26.000Z

Nothing anyone but an employee can help me with.

You could be very wrong with that. Besides, there are people from avast here who may be able to help.

Asyn · 2015-11-09T05:38:57.000Z

Ch3vr0n post:4:

What newsletter? The one they sent about just as many days ago in regards to mobile security.

See: https://forum.avast.com/index.php?topic=178687.0

DavidR · 2015-11-09T15:15:20.000Z

Ch3vr0n post:4:

What newsletter? The one they sent about just as many days ago in regards to mobile security.
My problem? Nothing anyone but an employee can help me with.

I have never in over eleven years received a newsletter from avast - which is why I raised the question.

Ch3vr0n · 2015-11-10T00:29:45.000Z

Asyn post:6:

Ch3vr0n post:4:

What newsletter? The one they sent about just as many days ago in regards to mobile security.

See: https://forum.avast.com/index.php?topic=178687.0

That’s the newsletter yes, but irrelevant to my problem. I neither need, nor want the VPS thing. Guess i’ll have to wait for CS to respond. 7 days and counting

Eddy · 2015-11-10T09:50:55.000Z

That mail and the VPS have nothing to do with each other at all.

Ch3vr0n · 2015-11-10T17:46:34.000Z

meant to say VPN and euhm yes they do. Due to changing pricing in etc in mobile security they offered up VPN account. Anyway, this can be locked now. CS responded at last and an agreement was reached. Case closed

essexboy · 2015-11-10T17:48:08.000Z

Intriguing what was the problem ? Anyone know ?

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