0xc0000005 application error

system · July 3, 2007, 3:14am

when i start up avast nothing runs, and i do not have an avast icon in the icon tray at bottom of screen. but instead a error message saying the application failed to initialize properly (0xc0000005). click on ok to terminate the application.The applications in question are ashavast.exe and ashdisp.exe. and yes i am the administer of this computer so i don’t think it would be an access denial problem…

Lisandro · July 3, 2007, 3:27am

Error 5 means access denied. Sorry, that’s the info…
Did you boot after installing?

Do you use XP or Vista?
Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?

system · July 3, 2007, 3:34am

yes i booted after installing i use windows xp and when i try t remove in add/remove and the pop up comes up that says change uninstall or update, whenever i click on either uninstall or change to repair it, the window disappears and it takes me back to add/remove and nothing happens after that. ive tried uninstalling and installing multiple times. if it is an access denial problem is there any chance something happened and it thinks im not the administrator?

Lisandro · July 3, 2007, 1:00pm

Uninstall avast from Control Panel the last time…
Boot if step 1 works…
Use Avast Uninstall for complete uninstallation.
Boot.
Install again the last version.
Boot.

system · July 3, 2007, 5:24pm

sadly i have just finished uninstalling rebooting using avast tool to uninstall rebooted and then installed and rebooted and i am still facing the same issue. ??? is there a chance that somehow i clicked on something and it thinks I’m not the administrator?

Lisandro · July 3, 2007, 6:34pm

After you install, can you post the last 100-150 lines of avast log?
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

DavidR · July 3, 2007, 7:17pm

What version of avast are you using, current is 4.7.1001 ?

Are you installing avast into a different location to the default location (C:\Program Files\Alwil Software\Avast4) ?

system · July 3, 2007, 11:17pm

yes i am using the current version of avast and it is in the write spot. tech im having problems with the log after i get into C:\Program Files\Alwil Software\Avast4\DATA it doesnt have a log folder it only has a report folder skin folder and 400.vps file i news internet document and…avast4 config settings. theres no log folder ???

DavidR · July 4, 2007, 12:45am

Well for some reason it isn’t completing the installation as there should be a number of sub-folders and files in the DATA folder.

Because of the access denied that is possibly why it is failing to complete, I would suggest that you use the add remove programs to uninstall avast again (may fail if incomplete install), reboot, run the uninstall utility again and reboot. Now I assume you installed using an account with administrative privileges, but can you try logging on as ‘The Administrator’ and try an install I would like to hope that you wouldn’t have permission issues as ‘the administrator.’

system · July 4, 2007, 12:58am

sadly I’m the only user of the computer there is my user or guest for this computer um do you have any other suggestions other then changing users because I’m the only 1…maybe i clicked something where my access was set to limited? other then that im stumped on why it doesnt see my as an administrator.

DavidR · July 4, 2007, 1:12am

There is another account that doesn’t appear and that is ‘the administrator’ account, although you didn’t say what version of XP you have I’m guessing Home ?

http://windowsxp.mvps.org/admins.htm
http://www.theeldergeek.com/missing_administrator_account.htm
http://support.microsoft.com/kb/321305
http://support.microsoft.com/kb/290109

[b]MORE INFORMATION[/b] The Administrator account is not displayed in User Accounts unless the computer is in Safe mode. To change the password for the Administrator account: 1. Click Start, click Turn Off Computer, and then click Restart. 2. After the computer completes the Power On Self Test (POST), press F8, and then click Safe mode.
NOTE: If you have difficulty getting to the Safe mode menu command, press F8 repeatedly after you turn on the computer.
3. Log on as an Administrator, or with another account that has Administrator permissions.
4. Click Start, click Settings, click Control Panel, and then click User Accounts.
5. Click the Administrator icon.
6. Click Create a Password or Change my password.
7. Type a password for the account, and then retype the password to confirm it.
8. Type a hint to help you remember the password in the event that you forget it.
9. Click Create Password or Change Password.

If not, I have the Pro version on my logon I press Ctrl+Alt+Del twice I get a blank logon, I enter Administrator in the account name and the same password for my ‘only’ other account mine. If you haven’t set a password for your main account that will probably be the same, leave the password blank.

system · July 4, 2007, 1:35am

so David yes i do have home edition your assumed correct. but then that means i can only truly log onto administrator Account in safe mode so that means i can only use avast in safe mode?

DavidR · July 4, 2007, 12:02pm

No it doesn’t by installing avast as the administrator it will be available to all users.
The same is true when you install it as a user with administrator privileges (had it worked), it is available to guest/limited users.

system · July 7, 2007, 3:06pm

I have exactely the same problem with my Windows XP home edition

I had to use the tool “UninstallUtility” to remove the program.
then i :
. Boot.
. Install again the last version.
. Boot.
And it does’nt work.

I removed it again.
I start windows in safe mode to use ‘the administrator’ account
and i install avast with this account and it does’nt work.

I tried many things but i have always the message :
ashAvast.exe - Erreur d’application
L’application n’a pas réussi à s’initialiser correctement (0xc0000005) …

I’m French so i use a French version of XP

In english : Application Error - The application failed to initialize properly (0xc0000005).

What can we do ???
???

Thanks

Lisandro · July 7, 2007, 6:08pm

It`s a matter of access rights (error 5).
Are you installing avast in the default path?
Is there only one account with administration rights?
Can you post the last 100-150 lines of avast log? C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

system · July 8, 2007, 3:26pm

Are you installing avast in the default path?
Yes in the default : C:\Program Files\Alwil Software\Avast4

Is there only one account with administration rights?
Yes, only one profile.
I tried with the ‘the administrator’ account accessed in safe mode but it’s the same problem.

Can you post the last 100-150 lines of avast log? C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
The directory C:\Program Files\Alwil Software\Avast4\DATA\log
doesn’t exist.
But i have a logfile : C:\Program Files\Alwil Software\Avast4\Setup\setup.log

…
16:54:37 vrb/sys Service avast! Antivirus updated
16:54:37 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Fournit la mise à jour automatique pour l’antivirus avast!.
16:54:37 vrb/sys Service aswUpdSv installed
16:54:37 vrb/sys Service aswUpdSv dependency (null)
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Fournit la mise à jour automatique pour l’antivirus avast!.
16:54:38 vrb/sys Service aswUpdSv updated
16:54:38 vrb/sys Reboot set by changed resident C:\WINDOWS\system32\drivers\aavmker4.sys
16:54:38 vrb/sys Driver file copied: C:\WINDOWS\system32\drivers\aavmker4.sys
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\DisplayName=avast! Asynchronous Virus Monitor
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
16:54:38 vrb/reg Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implémente l’analyse du courrier électronique pour l’antivirus avast!.
16:54:38 vrb/sys Service avast! Mail Scanner installed
16:54:38 vrb/sys Service avast! Mail Scanner dependency avast! Antivirus
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implémente l’analyse du courrier électronique pour l’antivirus avast!.
16:54:38 vrb/sys Service avast! Mail Scanner updated
16:54:38 vrb/sys Reboot set by changed resident C:\WINDOWS\system32\drivers\aswTdi.sys
16:54:38 vrb/sys Driver file copied: C:\WINDOWS\system32\drivers\aswTdi.sys
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
16:54:38 nrm/sys Service ‘aswTdi’ load order set id=268435456 in group ‘PNP_TDI’
16:54:38 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implémente l’analyse du contenu web (HTTP) pour l’antivirus avast!.
16:54:38 vrb/sys Service avast! Web Scanner installed
16:54:38 vrb/sys Service avast! Web Scanner dependency avast! Antivirus
16:54:39 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implémente l’analyse du contenu web (HTTP) pour l’antivirus avast!.
16:54:39 vrb/sys Service avast! Web Scanner updated
16:54:39 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
16:54:39 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
16:54:39 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
16:54:39 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
16:54:39 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
16:54:39 vrb/fil Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus
16:54:39 vrb/fil Shortcut for help.chm installed in C:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus
16:54:39 vrb/fil Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Bureau
16:54:39 vrb/reg Set registry: \shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
16:54:39 vrb/reg Set registry: avast\ShellEx\ContextMenuHandlers(null)={472083B0-C522-11CF-8763-00608CC02F24}
16:54:39 vrb/reg Set registry: Folder\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
16:54:39 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}(null)=avast
16:54:39 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32(null)=C:\Program Files\Alwil Software\Avast4\ashShell.dll
16:54:39 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShell.dll
16:54:39 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
16:54:39 vrb/reg Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
16:54:39 vrb/reg Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=C:\PROGRA~1\ALWILS~2\Avast4\ashDisp.exe
16:54:39 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4*.
16:54:39 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4\FRENCH*.*
16:54:39 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4\FRENCH\HELP*.*
16:54:39 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4\FRENCH\HtmlData*.*
16:54:39 vrb/fil Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~2\Avast4
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=D:\INSTAL~2\INSTAL~1\ANTIVI~2
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
16:54:39 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 C:\PROGRA~1\ALWILS~2\Avast4\Setup\setiface.dll,RunSetup
16:54:39 min/gen Error loading C:\Program Files\Alwil Software\Avast4\ashBase.dll, error code:0x000003E6
16:54:43 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Label=May2007
16:54:43 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
16:54:43 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
16:54:43 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
16:54:43 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
16:54:43 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1001
16:54:43 nrm/pkg Transferred files: 11
16:54:43 nrm/pkg Transferred bytes: 14532651
16:54:43 nrm/pkg Transfer time: 31 ms
16:54:43 vrb/fil NeedReboot=true
16:54:43 vrb/sys Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
16:54:43 vrb/fil MoveFileEx(C:\PROGRA~1\ALWILS~2\Avast4\Setup\reboot.txt, NULL)
16:54:43 min/gen Return code: 0x20000000 [Something done]
16:54:43 min/gen Stopped: 07.07.2007, 16:54:43

Thanks

Lisandro · July 8, 2007, 5:48pm

Does this thread help you? http://forum.avast.com/index.php?topic=28267.0

Can you try an installation from the scratch?

Uninstall avast from Control Panel first.
Boot.
Use Avast Uninstall for complete uninstallation.
Boot.
Install again the last version.
Boot.
Check and post the results.

system · July 9, 2007, 8:50pm

This thread does’nt help me

I try many things …
clean registry
uninstall + Install again the last version in the default path
uninstall + Install again the last version in another path c:\avast4

…
for each exe file (ashAvast.exe an all other ),
i have always the message : Application Error - The application failed to initialize properly (0xc0000005)

All others applications are working.

Lisandro · July 9, 2007, 9:48pm

But did you use the tool I’ve posted on number 3?

system · July 10, 2007, 6:56pm

I tried this uninstall program : http://www.avast.com/eng/avast-uninstall-utility.html
but i have the same problem.

0xc0000005 application error

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