"1 threat found", "Unknown error occurred"

1234ava · 2015-06-22T17:19:38.000Z

AMS Virus Scanner says there’s “1 problem” (red icon, threat found!), but in Details it just says “Unknown error occurred”, something about a “journal” file, /storage/sdcard0/Android/data/lysesoft.andftp/cache/Thumbnails/journal
which by the way seems to belong with a legit app, andftp.

I chose “Ignore” once, but the same alert popped up again after some time, so I reported it as false positive.

AMS Premium latest version on Android 4.3.1

1234ava · 2015-06-24T00:55:50.000Z

And the file is clean according to virustotal: 0/55
https://www.virustotal.com/it/file/68bb33ddeed9200be85a71f70b377985f9ee68e91578afbde8321463396f1274/analysis/1435106762/

Janek9 · 2015-06-24T08:55:47.000Z

Hello,

we are currently investigating this problem. Could you please tell us what model of device are you using?

Do i understand correctly your version of AMS is 4.0.7884?

system · 2015-06-24T17:48:42.000Z

Hi Janek, I just got the same type of message on my Samsung Galaxy S4 using AMS version 4.0.7884. Virus definition version: 150624-01. configuration version: 221

The avast message reads:

journal (in red)
/storage/emulated/0/Android/data/net.zedge.android/cache/lrucache/journal
Unknown error occurred

I also reported as false positive (report filed with my email address on file.)

system · 2015-06-25T21:59:40.000Z

I also have the same issue on Samsung S4 running avast 4.0.7884.

Received
1 threat found
Journal
/storage/emulated/0/A…r.android/cache/users

system · 2015-06-26T01:05:38.000Z

I’ve had similar problems over the past couple of days. Also using an S4 and version 4.0.7884. The Antivirus will detect “0 problems” and then update the notification to “1 problem”. The “Unknown Error” is not recorded as a detection in activity history either.

So far it’s detected the Facedata file in .face, and a random image in my my twitter cache within the android folder. I’ve deleted files both times as they weren’t critical/are recreated by the device (They were flagged as clean by other AVs I DLed to check) but I was a little concerned when the “1 Problem” and “Unknown Error” first occured.

I have yet to have it detect Journal though.

Edit: Just got another “Unknown Error” in my twitter cache.

1234ava · 2015-06-26T08:38:42.000Z

Yes, AMS 4.0.7884 on a Nexus S with Android 4.3.1

Anyway, no new detection since I uninstalled AndFTP, as the detected file was recreated in its cache.

Janek9 · 2015-06-26T13:15:21.000Z

Thank you all for your information! We are making slight progress and maybe identified the issue. It seems it is not device specific. I will update you when we have some definite results.

system · 2015-07-03T13:13:39.000Z

1234ava post:1:

AMS Virus Scanner says there’s “1 problem” (red icon, threat found!), but in Details it just says “Unknown error occurred”, something about a “journal” file, /storage/sdcard0/Android/data/lysesoft.andftp/cache/Thumbnails/journal
which by the way seems to belong with a legit app, andftp.

I chose “Ignore” once, but the same alert popped up again after some time, so I reported it as false positive.

AMS Premium latest version on Android 4.3.1

system · 2015-07-03T13:17:58.000Z

macthebass post:9:

1234ava post:1:

AMS Virus Scanner says there’s “1 problem” (red icon, threat found!), but in Details it just says “Unknown error occurred”, something about a “journal” file, /storage/sdcard0/Android/data/lysesoft.andftp/cache/Thumbnails/journal
which by the way seems to belong with a legit app, andftp.

I chose “Ignore” once, but the same alert popped up again after some time, so I reported it as false positive.

AMS Premium latest version on Android 4.3.1

I have the same problem with a Samsung S2, should I delete it or not ?

macthebass post:9:

1234ava post:1:

AMS Virus Scanner says there’s “1 problem” (red icon, threat found!), but in Details it just says “Unknown error occurred”, something about a “journal” file, /storage/sdcard0/Android/data/lysesoft.andftp/cache/Thumbnails/journal
which by the way seems to belong with a legit app, andftp.

I chose “Ignore” once, but the same alert popped up again after some time, so I reported it as false positive.

AMS Premium latest version on Android 4.3.1

system · 2015-07-06T13:53:34.000Z

AMS found this error today on my Sony Z1 also.
I switched off the phone and started it again.
After searching with AMS the message not appears again.

Janek9 · 2015-07-21T14:30:24.000Z

Ok, the issue was identified and we prepared a fix. It should be out in the upcoming release so this error should not occur anymore! Thank you all for your information!

Janek

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