While downloading a software ADDC++, AVAST rightly put up an alert of the file being not publicly accepted “CLEAN"or “TESTED”. In the AutoSandBox I had kept the mode as ÄSK”. But now while I run the exe file of ADDC++ , I get many alerts from Online Armor and none from AVAST. So I stopped the installation and wanted to create a system restore.
Is there a known issue with 1426 Sandbox?
First, do you have Avast and OA mutually excluded (trust each other’s software)?
In OA I have AVAST excluded. In AVAST how do I exclude OA --File system shield ??
The best way to exclude both OA and Avast is the following:
To exclude OA in Avast:
· Settings > Exclusions > Add > search for Online Armor and click on the box to the left of it and add it, then click OK.
· File System Shields > Expert Settings > Trusted Processes > Add > search for Online Armor and click on the box to the left of it and add it, then click OK.
· Behavior Shield > Expert Settings > Trusted Processes > Add > search for Online Armor and click on the box to the left of it and add it, then click OK. Also change action to take in Behavior Shield to “Ask.”
To exclude Avast in OA:
· Open the OA GUI > Options > Exclusions > Add > click on the pop-up window and find C:\Program Files\Avast Software.
· When you reboot OA (to go into Learning Mode), make sure ALL Avast shields are left on.
· Reboot your machine again; OA requires two boots. After this second reboot, you may get a pop-up asking you if you trust Avast. Answer the pop-up as “Trust Always” and “Remember My Decision” and you should not get any more pop-ups.
· Open the OA GUI > Programs > untick “Hide Trusted” so that you can see everything > look to make sure everything from Avast is not “blocked” (red) or “ask” (yellow). If it is, right-click the item and change it to “Trust.” Reboot.
Did that both. Now working fine…
Security software most times need to be mutually excluded. I’m glad things are resolved for you now. 