I would like to warn about the" unnecessary and expensive" contract that Avast support will scare you into. I was told I had a Windows problem, (my screen was going to turn blue and my computer will crash…). The only issue I called for was trouble uninstalling Free Avast, and installing the Avast Pro that I purchased. I gave my credit card # and my computer repair was started. My husband filmed the screen, and we also watched every step. I had no Windows errors, nor did I have any Registry errors. We have tried to resolve this manner in a civil manner with repeated phone calls for a refund, the charge was actually off my bank account at one point only to be taken out again the next day. More phone calls with promises of a manager to call back within 30 minutes. Three days later and no calls have been returned by anyone. We have decided to contact our local abc tv station who runs reports of people being scammed. Seven on Your Side with Jason Peterson on KATV. It is our hope to get the word out there on the scare tactics that were used on us by the Avast Support Team. And, more importantly that once they get your money, that there is no support.
There are more specifics to this case, but it is too lengthy to post. Have a nice day, and never buy into this scam…take your computer to a local shop!
Hi there that is a third party support and to get your money back
The best bet for any problem that you may have is to post here on the forum and we will sort it out for free (well we cure the vast majority of problems ;D)
Thanks! As soon as we give our phone #, and they look at their notes, they come back and promise a manager will call back. It started out as a promise of 24 hours, then next it was 2-3 hours, last night it was a promise of 30 minutes. We have followed their protocol to resolve this issue and given them amble time to address this matter. Just bad business dealing with Avast!
Anyway, thank you for reporting.
I hope those that oversee that service will take matters seriously and come to conclusions.
Our advice is go for free voluntary help as best as we can offer you.
So you should turn to these official avast! support forums.
In a majority of cases users are very satisfied with the assistance they get here.
With possible scare tactics third party service-members will shoot their own feet.
avast is a good product and certainly deserves better,
Update: As of today March 25th, 2013, I still have had no luck getting in touch with any supervisor from Avast. I started this on March 20th, 2013. I have also read dozens and dozens of people that have had the same problem as I have had.
I did email Vojita Nekvapil and had no response from him either.
Bottom line is, do not use Avast Customer Service for anything. These folks seem to be nothing more than scam artist!
I would say this has been an expensive lesson. The last time I called today, they said IF I didn’t hear from them, I would receive an email with instructions on how to get my refund. Has anyone ever heard of this to be true? I have read that many others were told the same, and they never received their money back.
I recently paid for this also and have conflicting emails and they take up to 4 days to respond after I call repeatedly. I paid for the program and the support and the emails I do get are conflicting , very confusing and I try the simplest ones first . I did phone this one and was told I was wasting his time . He said that over and over again , then placed me on hold so I just hung up and called the 3rd party tech. I must say they need to get organized and I will be watching to see if any more charges are made than those I had given permission for .
The smartest thing you could do is to revoke that permission and get your help from this forum.
We don’t charge for our services and offer it without any preconditions.
Above all, we are truly interested in seeking a resolution to your problem.
The smartest thing you could do is to revoke that permission and get your help from this forum.
We don’t charge for our services and offer it without any preconditions.
Above all, we are truly interested in seeking a resolution to your problem.
[/quote]
The on line support number is the one I called first, isn’t that the same as this forum? It sure looks like it. Then after I was told that I was wasting his time, I phoned the third party technician, that I paid for. He said that my question should have been answered here on the phone number provided here sense it was a program problem or question and asked for the name of that man who treated me so rude. I didn’t have a name to give him. But the third party tech did answer my question concerning what appeared to be a loopback
Thank you
The on line support number is the one I called first, isn’t that the same as this forum? It sure looks like it. Then after I was told that I was wasting his time, I phoned the third party technician, that I paid for. He said that my question should have been answered here on the phone number provided here sense it was a program problem or question and asked for the name of that man who treated me so rude. I didn’t have a name to give him. But the third party tech did answer my question concerning what appeared to be a loopback
Thank you
We don’t have a phone # if you want and need help, start a topic, describe your problem and give us information about your system and what security programs you’re running.
Help is given here in the forum not by phone.
American Companies generally make terrible Antivirus products, all of the good and decent products come from other countries (primarily European). Our country is not what it once was.
This post has been flagged for a moderator response, I hope they respond quickly to your issue.
What reputation ? Avast! is one of the best! AV in the market right now. It is used around the world by millions of people. The last AV-Comparative 2013 review puts Avast! amongst the 3 top AV in use around the world. See screenshot.
Besides it is well known that if anyone is in need of help running any software or hardware the best place to get it is in the Forums and here in Avast! forum you will get it.
You can not blame the doctor if the nurses did not follow his/her instructions. Can you ?
I’m not convinced this is an accurate assessment ???
Most people I have run across on the streets and in seminars use the “software tech lines” first and a good number of them have never known of or considered using the ‘product forums’ for many reasons ranging from ‘lack of response’ to just not “trusting” some stranger on a so-called forum assistance process.
I’m just saying
That could be true. I may have generalized the statement a bit. However,
If they have never known or they have never considered to use the forums. How did they get no " response " to their questions or what made them not trust a member of the forum
I think it is the other way around. After most people try the official support site, they end up in the forum looking for answers. Look at ElizabethA ( OP ), like her there are many others in this forum.
May be I’ve been lucky. I have asked for help in many forums; Avast!, DeLL, Comodo, McAfee, HP, Logitech, NVidia, Intell, Bleeping, SevenForums, SpywareHammer, MBAM, SAS, WinPatrol, Wilders, and others…Oh! forgot Castle Cops (I missed it), and always have got good help.
I’m now part of this support forum because I originally came here to ask a question.
It’s because of the way I was treated and the way in which my question was answered that I became involved with this forum.
I may not accept a drastic move from a person with only a few posts on this or any other forum but, anyone that has a substantial amount
of posts, either has proven their ability to help others or, they would long have gotten the boot. (Just my personal opinions. )
Fair enough guys.
I personally have never used a “tech support line”, and I only speak from my personal experience talking to others, my observations and perception. I still think there is a big portion of the PC world that feel they can only trust “tech support”.
So back to the huge problem originally pointed out and that is the "pressure tactics’’ used by the folks answering the tech support phone lines for Avast.
We can have some opinion about that, but down the line this is an avast! internal affair. Avast can also decide to damage itself through such practices.
Sad that such tactics will chase customers away and they are unlikely to come back after such a disappointing experience,
Update: As of today March 25th, 2013, I still have had no luck getting in touch with any supervisor from Avast. I started this on March 20th, 2013. I have also read dozens and dozens of people that have had the same problem as I have had.