17.1.2286 UI Failed to load. AV Service is not responding

Asyn · 2017-11-24T07:45:33.000Z

dypsis post:166:

Changing default Services settings to make a third party application work is not acceptable.

Feel free to contact support: https://support.avast.com/contact

DavidR · 2017-11-24T09:00:50.000Z

dypsis post:166:

Asyn post:163:

Well, no need to ask then... ;)

Changing default Services settings to make a third party application work is not acceptable.

On my XP Pro system, my Remote Desktop Service, is still set to Manual and it is running and I have never had the problem of the Avast UI not starting. Why this is so on my system I have no idea but for some it has been an issue the setting is a workaround as it is a required service.

For some reason unknown to me (an avast user) this service doesn’t start when requested by avast on some systems. It is entirely your choice to start it automatically as a workaround or not.

system · 2017-12-01T01:59:25.000Z

i had the same problem, i finally found the problem, i had avg and avast installed , when i removed avg it did not remove it completely. i have ccleaner installed i ran it then went tools the to startup, i seen avgui and avgui.exe still installed i disable them. now avast is working

mchain · 2017-12-01T19:33:21.000Z

@ year5963,

You can either manually remove avgiu.exe or use this tool: https://singularlabs.com/uninstallers/security-software/

bob3160 · 2017-12-01T20:30:26.000Z

mchain post:170:

@ year5963,

You can either manually remove avgiu.exe or use this tool: https://singularlabs.com/uninstallers/security-software/

Or, follow these directions:
How to Successfully Install Avast: http://goo.gl/VLXde

system · 2017-12-17T07:07:35.000Z

I am getting the same errors. I am running windows 10 pro and I have just done a completely fresh install of windows 10 and then completely fresh install of Avast Premier and these messages and AVAST IS DOWN! message keep coming back up constantly. I do a refresh service and its back online then a minute or two later the error messages come back. Any ideas?

Asyn · 2017-12-17T07:12:14.000Z

→ https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

system · 2017-12-17T19:15:25.000Z

Thanks for getting back to me but unfortunately I have already tried all that and no luck. And as I say it was already a fresh install when this occurred plus I have already tried doing a repair on Avast as well.

system · 2017-12-18T01:05:14.000Z

Well I have just uninstalled all avast software, deleted all folders,files and registry items and ran avastclear in safe mode and re-installed avast premier and driver updater, checked to make sure the suggested services are all running and automatic AND I am still having the same issue. At this rate I am going to have to inquire about several refunds as the software is unusable in this state.

system · 2017-12-18T01:24:18.000Z

Thought Id mention even though probably obvious I am running 17.8.2318 (build 17.8.3705.249) not the old 17.1.2286 stated in the original subject line. Should I start a new thread or add my replies to an alternative thread?

Asyn · 2017-12-18T03:39:25.000Z

siddunny post:175:

Well I have just uninstalled all avast software, deleted all folders,files and registry items and ran avastclear in safe mode and re-installed avast premier and driver updater, checked to make sure the suggested services are all running and automatic AND I am still having the same issue. At this rate I am going to have to inquire about several refunds as the software is unusable in this state.

You could try the latest beta: https://forum.avast.com/index.php?board=15

system · 2017-12-18T04:00:28.000Z

Cheers Asyn. I will give it a try.

system · 2018-02-02T02:56:40.000Z

Sounds like my problem earlier this evening. Windows 7 64 bit. Avast free 17.5.2303. Had this same problem 6 months or so ago. Solved it that time with a complete re-install. This time was able to do a repair, and then a re-boot. Seemed to fix it. Will see what happens next time I have to reboot.

system · 2018-02-02T03:02:53.000Z

One other thing. AVAST quit working during a reboot seemingly caused by opera locking up the computer during a youtube video.

bob3160 · 2018-02-02T13:18:21.000Z

avavfreeprson post:180:

One other thing. AVAST quit working during a reboot seemingly caused by opera locking up the computer during a youtube video.

If your system locks up, nothing is working till you reboot. ???

system · 2018-02-03T17:13:26.000Z

True, bob…(grin) meant to say that when I rebooted after the system lockup Avast had stopped working. But an update: been about a day now, had another youtube-opera lockup requiring reboot and this time avast made it through without a problem. So could have been something that the lockup caused in that case, and not all the time.

I thought that it was possible that avast caused the lockup by going screwy somehow, but so far that doesn’t seem to be the case.

bob3160 · 2018-02-03T17:19:51.000Z

The Wifi inspector related fix that was pushed out yesterday by Avast hopefully also resolved your problem.

system · 2018-02-20T18:20:29.000Z

I updated - that killed it, I rebooted, that didn’t work, I uninstalled it, that took time. I got cleaned all traces off my PC ( windows 10 ) , Right, start again:
New installation after several clean reboots and making sure CCleaner had got rid of all traces, New install… now the bugger won’t start!!
What the hell is going on with this product??? I seriously doubt anyone in this thread is going to recommend this product. It isn’t tested before its released. Don’t lab test it , REAL WORLD test it!

system · 2018-04-26T17:47:31.000Z

Came across this forum while searching for help with the subject problem. I began having the problem after purchasing, and running, the Avast Cleanup program. I tried all the posted “solutions” several times, but the problem persisted. Finally, I just removed the Avast Cleanup program from my system (Vista), and the problem went away. Not claiming this is a cure-all; just sharing my experience.

system · 2018-05-06T15:07:46.000Z

Follow this for Win10:

UNINSTALL Avast
DISABLE “fastboot”
REBOOT the PC
REINSTALL Avast
REBOOT the PC again.

Avast now works!

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