18.2.2328 and IE/Outlook

Avast Free Antivirus / Premium Security
1

Hi, Lately Avast has been blocking my IE web pages and Outlook - trying to connect to pop mailboxes.

If I disable the firewall, connect, then re-enable the firewall, everything seems fine from then on (for established tabs anyway).

If I create a group/application rule in the firewall with all connections allowed for both apps, this also seems to fix the problem. I think this started happening 1 or two updates ago.

My questions are:

  1. Has anybody else noticed this behaviour, &
  2. Does it seem insecure to allow all connections on these two apps, is that likely to allow something in?

Avast Premier 18.2.2328
IE: 10
Outlook 2010: V14
Win: 7 pro SP1.

many thanks.

2
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Other security related software installed…?
Yep: malwarebytes 3.3.1 premium.

Which AV(s) did you use before Avast…?
Um, not sure - if any. Been using Avast for years now, & I think it was the first to go onto the PC, although it was the free version back then.

4
  1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.

PS: Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

5

Thanks for your help Asyn.

In short it seems to be working now.

Details:
Avast cleaner would not run in safe mode, or safe mode-command prompt, kept complaining about a stub not able to run. So I tried in ‘normal’ mode, despite warning against it, it seemed to complete successfully.

After reinstall/relicence/reboot, Avast came up in passive mode - which I didn’t know about. It did that because of Malwarebytes. I don’t really want Avast as scan only, so I took passive mode off, restarted, and all seems well for now anyway. I know plenty of people advise against more then one AV pgm, but I find the risk of a conflict worth it for the extra protection (probably) afforded. I’ve never had a problem with them conflicting - until now, maybe.

I’m not sure if there was a conflict, but they both seem to be running happily now.

I would still like to know if anyone else has had similar issues…

Thanks again.

6

You’re welcome.