18 Days without any reply

system · 2017-06-21T14:04:03.000Z

Hello,

I, as many others, forgot to turn off my auto-renewal after the trial for SecureLine VPN expired, which meant that Avast took a good 79 dollars I believe. I made a ticket to request a refund, yet it has been 18 days and still no reply.

Could you report this?

#835481 is my ticket ID.

Eddy · 2017-06-21T14:05:46.000Z

There is currently a huge delay in the ticket handling.
It take +/- 15 business days for avast to handle a ticket.
Have patience.

system · 2017-06-21T14:16:13.000Z

Thank you, Eddy!

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