I’ve run into an unusual issue today, after Avast mobile security was updated to the latest version. I tried running a scan, just to see if everything is okay, and as soon as I launch the user interface, the app crashes. I tried rebooting, opening the app from both the shortcut icon and the tray icon, even uninstalling and re installing the app, but the results are the same. I just get a message that avast mobile security stopped working.
Is this a problem with the app version, or is there something wrong with my device that I need to worry about? My OS is Android 4.1.2 in case it’s relevant.
probably a longer time since it happens only on some Samsung x OS version combinations and we currently don’t have such a device at the office. We have already ordered some, but it still might take a few days before they arrive (I personally don’t have any information about the date of arrival).
Note that you are still fully protected as before, you just can’t enter the UI of the app.
I don’t think you can issue a scan without the UI, you will have to rely on shields you have turned on at the moment. And I don’t know of any easy way to revert to previous version, it can’t be done via Google Play, you might be able to find the older version somewhere on the Internet though and if you disable automatic updates for the app, Google Play shouldn’t immediately update it to the current one.
Cause it’s not specific Samsung 4.1.x device It would be really weird if Samsung and Motorola did the same error independently on different OS versions, wouldn’t it?
In the meantime we got the device and I think we are closing on a fix for that so it would be best if we would wait with your Motorola issue to see if it gets accidentally fixed by that as well