3 files named control.exe and remove scorpian saver

essexboy · 2014-01-11T21:32:24.000Z

Could you try to uninstall via control panel now… Does windows offer to remove the entry

system · 2014-01-11T21:36:02.000Z

yes , windows tries to uninstall, but it cannot find the reference files to do that.

essexboy · 2014-01-11T21:38:31.000Z

Intriguing as the entry for it in the registry is no longer present

Could you run AdwCleaner one more time and select clean after the scan has completed

system · 2014-01-11T21:53:10.000Z

yes will run again.
when i click to uninstall scorpian saver, it says the path c:\temp\t.msi cannot be found and try to locate the t.msi installation file . then it says the istallation file cannot be located.
i tried to find this file yesterday (windows search) before anything was fixed, and could not find.

system · 2014-01-11T22:18:44.000Z

AdwCleaner report

essexboy · 2014-01-11T22:35:36.000Z

There is one other way to remove it, but it is a bit of an overkill

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

system · 2014-01-12T00:59:34.000Z

Everything seems to be running ok, perhaps a bit faster than before.
And, scorpian saver is GONE from add/remove programs.
Thank you so much for all your hard work.
Here are the reports.

essexboy · 2014-01-12T11:45:57.000Z

In that case methinks I will send you on your merry way

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run AdwCleaner and select Uninstall

Delete JRT and AswMBR from the desktop

Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall
(Notice the space between the “x” and “/”)
then click OK

http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg

[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF



:Commands
[CLEARALLRESTOREPOINTS] 
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

system · 2014-01-12T20:00:10.000Z

essexboy…thank you so much for your help with my computer problem; I am so grateful there are still people like you (few and far between) who take pride in what they do.
I have performed all the cleanup tasks. OTL was not able to remove all the restore points, but I failed to write down the error code, and the report was removed.
I know exactly what caused this recent problem…I was using Goggle Chrome and clicked on a pop-up window that fooled me into believing my browser was out of date…hense big problems. However, I know there were other issues with this computer, and I think those have been fixed as well, so a BIG thank you.
This morning I deleted my backups on this computer and have created a fresh backup, cleaned up everything per your instructions, and will be implementing your recommendations (BIG thank you, again) and the other recommendations from the link, within the next couple of days.
In light of my increasing paranoia about hackers and virus/malware intrusions, I’ve decided to set up separate computers for different types of computer tasks. In other words, I will only do online financial work on 1 computer, online games (Java intensive) on another computer, and email/surfing the web on a 3rd computer, with each one having a separate backup disk, and will reformat usb data travelers much more frequently. This will be more inconvenient, and make maintenance more complicated, but will hopefully be more secure. The upside of keeping tasks separate, is the ability to reformat periodically with less effort and quicker, and should I have a hard disk failure (which happened last month), I will not be so stressed out about loosing everything. LOL Hopefully all 3 will not die at the same time.

essexboy · 2014-01-12T20:07:36.000Z

To prevent USB infections download and install this small programme, it is very unobtrusive and fire and forget

Download MCShield to your desktop and install
It will initially run a scan and show the result as a toaster by the system clock
Then in the control centre select scanner and tick unhide items on flash drives

https://dl.dropbox.com/u/73555776/mcshield%20unhide.JPG

Plug in the drive and McShield will start a scan

You are now set up for any USB’s that are inserted so you can forget about it

system · 2014-01-12T20:32:56.000Z

will do, thanks again

essexboy · 2014-01-12T20:37:48.000Z

My pleasure

system · 2014-01-14T14:07:41.000Z

am not sure if these problems are related or not. I need to backup some files to cd’s and have been having difficulty with this, and have been unable to locate info via web search. Dell’s site offers analysis but I have not been able to get it to work.

cannot access Dell System Detect via the Dell Support site. The program downloads, installs and runs locally, however it will not show analytics on Dell Support.
format cd not available with right click menu
Any thoughts/suggestions appreciated.

essexboy · 2014-01-14T14:35:12.000Z

Is the drive “Recording Enabled”?
Open My Computer, right click on your CD:\ Drive, choose properties, select the “Recording” tab and make sure “Enable CD Recording on this Drive” is checked and click OK.

system · 2014-01-14T15:48:55.000Z

yes it’s enabled

essexboy · 2014-01-14T16:05:25.000Z

Could you run shellexview and if the option is in the list then tick it to activate http://www.nirsoft.net/utils/shexview.html

system · 2014-01-15T14:09:18.000Z

I think it might be best if I just do a repair to win xp…i have a couple of other issues with windows on this computer, so I think by doing the repair those will be fixed as well

essexboy · 2014-01-15T14:36:12.000Z

For sure, are you happy with the repair procedure ? If not I can point you to a tutorial

system · 2014-01-15T14:46:49.000Z

i have done it in the past and am comfortable doing it again. thank you again for your help.

essexboy · 2014-01-15T14:49:56.000Z

No problem

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