I have had a ticket sitting now for 3 weeks and have had absolutely no reply. What on earth do you have to do to have your tickets seen to here? It’s shocking that it’s taking so long.
Ticket number: #KQC-437-40572
have reportet your post so they may see it now 
do you have a problem we can solve here in the forum?
I doubt it can be solved here as it’s a refund request. I’ve been waiting 3 weeks for just a reply to the ticket. My previous post was reported to moderators but it didn’t help :-/