lee16,
Thanks for the info. You went above and beyond. I really do appreciate it your efforts.
Patty15,
Not sure if you were asking me re: proxy setting in my browser. Right now I have not configured anything in my browser. I did note instructions provided in the help files seem to only reference Internet Explorer browser … unless I missed any mention of FireFox … nope, no mention of Firefox, but two references to Mozilla (in browser list form).
DavidR,
I’m not sure if you read all my posts, but in my first go-around, there was no help file available … until Eddy’s later suggestion turned on a light bulb in my head. That triggered me to remember how I configured my system in regards to avast! and many other programs. I would have expected the ? (help) button option on the avast! Simple User Interface to have worked, but it didn’t.
No, I don’t think you’re the exception … many people read and check out help files, albeit not necessarily in the depth that you probably do. That’s great and I commend you, but sometimes people, in the real world, don’t always comprehend what they have read … sometimes the written word is poorly written … or leaves out that little detail that might click on a light bulb in their heads and bring understanding to them. That’s what forums are for … and regardless of how forums are organized using search features, sometimes the users still don’t find answers to their questions.
The eight (8) pages (although I only saw displayed seven (7) pages) were in fact pretty good IMHO. However, the pages simply confirmed what I had speculated on in my first post. No, I didn’t hit the nail on the head exactly, but I was close enough in general terms. There was no need for someone to expound on all the pages included in a help file.
In reference to your statement “…answering numerous questions about the same thing (that is covered in the program documentation) is time consuming and can be better used.”, I can agree, but you’ve taken the time to respond at least twice. If you find it so time consuming why bother after the first response?
Others were gracious enough to answer my question with whatever effort it took them. These folks IMHO are the ones who have made this forum a great forum. I don’t post very often, but I do visit it and read it voraciously when I can. People like Vik, Igor, Technical, Eddy (I “knew” him when he had a different name … LOL!) and many others whom I have not mentioned are good, very good, as I’m sure you are as well, have taken the time to help with “simple and/or dumb” questions. Well enough said … if I have offended you in any way I certainly do apologize. It was not my intent. Take care and continue your fine work.
dirigo