Hello!
the new update screwed my pc. when freezing started I got worried but i didn’t suspected of avast. I manually checked every running process, I ran an exaustive scandisk, I defraged the HD, i ran a virus ( avast! and trendmicro house call) scan, a trojan (lavasoft SE, spydoctor) scan and cleaned my registry (registry booster) and everything was clean. I suspected it was firefox new update because the freezing only happened when I was connected to the internet but it wasn’t. So I stoped avast resident protection and the freezing stoped. I unistalled avast, rebooted and no more freezing.
symthoms:
-my pc freezes for 1-3 seconds (no HD activity at all) in intervals of 30-60secs (or more if i’m browsing a lot). only the mouse moves but in slow motion and with the last cursor that was on.
-it’s not processor or memory overflow: when memory transactions are at 50% an cpu below 20% it still freezes
-all apps are afected
-clipboard seems allright
-when it freezes while i’m scrolling down a webpage, if i continue i get speaker bips
here goes system/hardware report attached as “repor.txt”
I use XP Pro SP2 Portuguese (original)
all my security tools (avast, ad-aware SE, spydoctor and registry booster) are orignal and latest versions.
This report was made with resident protection running and the system freezing
I also downloaded avast! virus cleaner tool:
avast! Virus Cleaner Tool - version 1.0.209 Unicode
Creating log file: C:\Downloads\aswclnr.log
04-06-2006, 17:18:18
Memory scanning started…
No virus body found in memory.
Memory scanning finished (5,8s).
Files scanning started…
C:\WINDOWS\system32\CatRoot2\edb.log… file could not be scanned!
C:\WINDOWS\system32\CatRoot2\tmp.edb… file could not be scanned!
No virus body found.
Files scanning finished (51626 files, 0 infected, 715,8s).
Drives scanned: C:
No, the freezing continues. It’s not intense as it was with build 4.7.827 but continues…
I’m really don’t know what do… does anyone has the same problem? I’m currently with resident protection (on-access) off because i really can’t work with it on…
What’s wrong?
Yes the IP, gateway, DNS settings are set to automatic and they seem to be correct, but I received a message a few time, that there is a conflict with my IP Adress on the network, because i’am connected to a switch/router with another PC. Is this the source of the problem?
There isn’t any trouble with the firewall
And yes when I disable all avast, the problem is solved.
hi,
I connect to the internet via wireless at college campus, no external network card. The settings are automatic, “let windows manage connection” but everything seems to be ok cause i can use all app like messenger, thunderbird, but anyway:
Endereço físico: 00-16-6F-01-27-6F physical adress
Endereço IP: 193.137.154.25 IP
Máscara de sub-rede: 255.255.255.0 sub-network mask
Gateway predefinido: 193.137.154.254 pre-defined gateway
Servidor DHCP: 193.137.154.254 DHCP server
Aluguer obtido: 05-06-2006 10:00:12 obtained rental??
Aluguer obtido válido até: 05-06-2006 10:10:12 valid till
Servidores de DNS: 193.137.55.20, 193.137.55.21 DNS servers
Servidor WINS: WINS server (this is blank but it always is)
I just disable On-access protection and no more freezing.
I have personalised protection in web messaging, P2P, choosing the apps I use. Everything else is normal.
The firewall don’t seem to complain.
Thank you for your support.
Any hardware conflict or driver missing could generate this problem I suppose…
Control Panel > System > Hardware > Dispositives (or something like that…). Is there any device listed there with a red cross?
Avast! Ver 4.7844 English
Windows XP SP2 English
Windows Firewall
Mozilla Firefox Browser (latest update)
Connected using a wireless card (settings are correct)
No device conflicts.
Clean for viral activity
Freezes only when online
And so?
If you check the last scanned item into the provider settings, which are they?
Which file is ‘freezing’ on scanning?
If you disable WebShield will the freezing disappear? And Standard Shield provider?
I’m getting the same problem. I updated Avast a few days ago to 4.7.827 (home) and ever since I’ve been getting a few freezes. I then pulled up Windows Task Manager and looked at the processes. Everything seemed normal, but every so often I noticed ashServe.exe consuming around 99% CPU time. Stopping all scanners seems to solve the issue, but I’ll do further investigation to see if I can determine which scanner in particular causes the problem.
Computer:
AMD AthlonXP 2500+
1GB Ram
Windows XP SP2 (no apparent driver issues)
Windows Firewall (no others)
ASUS A7N8x (v2) Motherboard
Broadband connection via Ethernet, always on connection.
It’s early testing yet, but I disabled the P2P Shield (version 4.7-827) and enabled everything else (the Outlook/Exchange process isn’t running), and everything seems to be back to normal. Of course, it could be wishful thinking, but I suspect that’s where the problem lies.
99% of the time I only have msn messenger, notepad and firefox up.
When the freezing occurs, the avast icon usually spins slower than normal.
Usually most of the time I have 4-5 firefox windows opens and if I shut them all off and reopen firefox, the problem goes away. But also notice it seems something in one of the firefox displayed windows is causing it as a couple of times, if I shut down one of them while leaving the rest up, it the problem also goes away.
I no longer use Hibernation:
One it uses a lot of resources as it saves all open files/programs, etc. to disk, Hiberfil.sys, this file can be very large.
Two, on occasion my system didn’t come out of hibernation and I had to reboot, I prefer to use Stand-by, both of which take a little time to get started, which I don’t think is down to avast.
[b]Hibernate Turns It Off, but Saves Your State[/b]
In the same way, Windows XP helps your computer start faster when you use Hibernate. This feature saves the contents of RAM to your hard disk in compressed form so you can turn your laptop or desktop computer completely off. When you turn on the power, your documents and applications are open just as you left them so you can start work quickly.
Windows XP reduces the time it takes to compress the memory data and save it to your hard disk. The time it takes to resume from hibernation can vary considerably. Newer laptops can resume from hibernation in 20 to 30 seconds, but the actual time depends on how much data was saved in RAM at the time you started hibernation.