4.8 Pro Update failed...

Avast Free Antivirus / Premium Security
1

Many of my 4.8 Pro users are reporting failures with updates today (red error box in lower corner). The error is:

Information about current update:
Last encountered error: The package is broken.

Total time: 45s

  • Vps: Updated
    (previous version: 100811-0, updated version: 100811-1)

Server: download825.avast.com (174.120.185.18)
Downloaded files: 5 (75.25 KB)

Only thing in common is all the monthly Windows updates were applied this morning.

Is anyone else experiencing problems with 4.8 updating today after the Microsoft updates?

2

Have them try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.

3

It’s literally hitting all of my 200 users - I’m getting dozens of support requests this afternoon. I have to run repair on all 200 users? This sounds more like a corrupt file on one of the Avast update servers, and less like a problem with the Avast install.

4

My thoughts exactly although I haven’t seen the flood of posts indicating this is a widespread problem so maybe it was discovered & rectified?

Any ‘official’ acknowledgement/answer from Avast themselves yet?

Regards,
-=Glyn=-

5

Package broken - seems like there are a lot of posts - so far several of my clients have called and I am seeing the same message in my own office.

6

Hello,

I’m sorry about the problems caused with the previous update (1101), currently release update fixes this issue so please update to 1102.

Best Regards