5.0 keeps uninstalling self & Mail Shield Problems

Avast Free Antivirus / Premium Security
1

Let me start by saying I love Avast Free Edition and have had it on my computers for a long time. I received a message recently saying that I needed to renew. So, I did and updated to 5.0. This was last Saturday (now Saturday, again). Twice this week I have turned my computer on, and my Avast was gone completely. I never did get to get a registration number. It continues to tell me that my Avast subscription expires 9/2010. But, I do have 5.0. Also, no matter what I do my Mail Shield will not turn on. I use gmail, and have never had a problem in the past. All other shields are on. Vista 32. I have reinstalled, always same result. I am at a loss!!

Thank you in advance for your help!!

2

Well…thats new.

When you say uninstalling itself, you are saying it is just gone and then you have to re-install it every time?

Also, you just register through the GUI now.

3

Since Avast is somewhere on your machine, I suggest an uninstall of Avast and CLEAN install to fix your problems.

Please follow these instructions:

  1. Save a copy of newest version of Avast (5.0.545).
  2. Save the http://www.avast.com/uninstall-utility on your hard drive.
  3. Disconnect from the Internet at this time.
  4. Uninstall Avast through “Add/Remove Programs”.
  5. Boot into Safe Mode and run the Avast Uninstall Tool. NOTE: Uninstall BOTH versions of 4.0 and 5.0 since you had both versions on your machine and this could have caused your issues.
  6. Reboot twice.
  7. Clean your computer up.
  8. Install the newest version of Avast and reboot twice.
  9. Get Internet access and update Avast definitions.
  10. Register your copy or add the license key for Free, Pro or AIS.
    11.Run a scan (try a Quick System Scan initially to check for malware).

Please post your results in addition to any other security software you had/have on your machine. Thank you.