Hi,
My ticket #292612 is 5 days being processed. It is about my Avast 7 license that bought a year ago cannot be used. Please expedite.
TQ.
It can take up to 10 working days.
Why can’t it be used, what errors are displayed or given ?
A license is active from when you purchase it not from when you first use it.
If you purchased a license for avast 7 that would be well over a year ago as avast is on version 11 now. Whilst you could still purchase a license if you had avast 7 it would be somewhat unusual and it may not work on a very old avast version.
Avast 7 at least 3 years old.
I very much doubt you bought a license for it a year ago.
Where and how did you buy the license for it?
If you bought the license through a legitimate site, the license would be for avast 2015
That isn’t entirely correct as I don’t believe avast sell licenses for a specific avast version. The license lasts for a year and during that period you could change avast versions, but it is still valid for a year (from the date of purchase).