7.0.1451 and Outlook calendar issue. FIX AVAILABLE!!!

Avast Free Antivirus / Premium Security
1

The new release of avast has created a problem with Outlook 2010 calendar.
If you try to open an appointment in the calendar outlook will crash.
Opening outlook again comes up with a message that the avast outlook add-in is creating a problem, do you want to disable this add-in. Not disabling Outlook will crash again when opening an appointment. Once the add-in is disabled then appointments will open OK.
The problem also occurs with Outlook 2007 on another machine.
Build details are: 1. Win 7 Ultimate x64 and Outlook 2010 and 2. Win 7 Home Premium x64 and Outlook 2010

2

Same problem.

3

I was using the “Find a Contact” search box in the ribbon when outlook crashed on me. The reason for the crash was the avast plug in isn’t compatible.

4

Same here, oddly never had an issue with previous plug in this seems very incompaible?
Windows 7 64 bit /outlook 2010 64 bit.

5

I have solved the problem with a installation from scratch.

6

Installed from scratch, but still outlook not connecting even…

7

Mine was a clean install anyway!

8

Hello,
thank you all for your feedback. We have fixed this issue.

To fix it on your computer please download AsOutExt.dll and AsOutExt64.dll from:

http://public.avast.com/~kurtin/AsOutExt.dll
http://public.avast.com/~kurtin/AsOutExt64.dll

Then disable avast! selfdefense module in Avast Settings - Troubleshooting and
copy these files into your Avast directory (usually C:\Program Files\AVAST Software\Avast).
Your problem should be fixed.

Regards,
Ivan.

9

now that is fast!

10

Hi,

could you please report us whether the probem with Outlook calendar was fixed by mentioned patch?

We apologize for any inconvenience.

thanks,
Pavel

11

I think it would be smart to make such patches automated installers that are digitally signed and don’t require user to disable self-defense. Not all are willing to go through process of searching for install folder and manually disabling self-defense. Mostly because most users aren’t that skilled.

12

Wouldn’t this be just the thing the Emergency Update tool (scheduled task) should be used for ?

13

Hi Avast team,

Avast was not working since yesterday evening after i updated. I have paid more then a 1K and what i get is that that i cannot connect using my outlook, my network is down for almost 10+ hours after i have upgraded. Avast team, please put some real testers in your team, and test scenarios using various OS. This is a ridiculous way of pushing update and making the whole system unstable. This is really a bad experience from the avast team. .

14

why was this update or fix not sent through the
emergency update sequence sector??

15

[quote author=hayc59 link=topic=100302.msg801755#msg801755 date=1341023311]
why was this update or fix not sent through the
emergency update sequence sector??
[/quote
+1

16

+1

Good way to solve this I think. We can test its functionality before major trouble happens.

17

Sorry, I have already made a new topic… :frowning: As you can see in http://forum.avast.com/index.php?board=2.0

18

Actually no. avast! Emergency Update is designed to update avast! in case if avast! service itself fails to work because of some fault in the update.
For example if they released an update which turned out to cause horrible avast! problems where no avast! interface loads up (including tray icon), avast! service fails to run and updater fails to operate. In such cases avast! Emergency Update will still work because it’s a standalone app being triggered by a Windows Task Scheduler.

I’m assuming this app works a bit different and they have some sort of server trigger. If this emergency updater detects it on their servers it will roll over the files and data found on the server, potentially recovering avast! to its operational state again.

What we have here is just a crash problem with one of its components, you still have avast! and internal updater working so a normal program update can be released. I also know they can enforce the program update if they want so that users get it right away if needed without weekly waiting to spread out the load on servers or to ask user for confirmation.

19

Machine: MS Windows 7 Ultimate SP1 (x64) and MS Office Professional Plus 2010 (x64).

[ol]- Manual update from AIS 7.0.1426 to AIS 7.0.1451 using the GUI.

  • Reboot
  • Error opening MS Outlook: see picture error_ais.jpg
  • Problems with calendar
  • Fix applied
  • Reboot
  • Same error opening MS Outlook
  • Problems with calendar
  • Uninstall AIS 7.0.1451 using Control Panel → Software
  • Reboot
  • Used aswclear.exe
  • Reboot
  • Deleted entry in registry using regedit: Current user → Software → Avast Software (Why aswclear.exe don’t delete this entry in the registry?)
  • Reboot
  • Install AIS 7.0.1451 from scracht
  • Reboot
  • Error opening MS Outlook: see picture error_ais.jpg
  • Problems with calendar
  • Fix applied
  • Reboot
  • Error opening MS Outlook: see picture error2_ais.jpg
  • Reboot
  • Error opening MS Outlook: see picture error_ais.jpg
  • Something rare: see picture error3_ais.jpg
  • Disabled the avast addin complement in MS Outlook. see picture error4_ais.jpg
  • MS Outlook is working with the avast addin complment disabled[/ol]

Waiting for a solution!

20

Same here with 2007.

Same here with 2007.