7 days without one single respond back

system · 2017-05-09T11:57:33.000Z

as the title says.
7 days without any kind of respond on my support ticket.
is this how Avast has become ?
it used to at least respond and give info if there is heavy load on support tickets or if they are more busy then normal.

Eddy · 2017-05-09T12:05:25.000Z

You need to count in business day, not normal days.
Currently it takes avast 10-15 business days to handle a ticket.
The support department seem to be receiving a lot of tickets.

I guess it has to do with the many screw-ups by avast lately in their software.

system · 2017-05-09T13:03:57.000Z

aahh okay
Well at least you give some info XD
Thanks mate

Eddy · 2017-05-09T13:13:29.000Z

No clue if it does, but it can have to do with this also > https://forum.avast.com/index.php?topic=201419.msg1392368;boardseen#new

system · 2017-05-09T14:37:10.000Z

well i hope it wont take more weeks before i get a respond.

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