80000000.@ Malware Issue

Viruses and worms
1

Hi, I am having similar problems to others with the Win32:Malware-gen and Win32:Trojan-gen. As the other posts say that the solution is relevant for that particular system and no other, I thought I would post separately.

Can someone please assist with how to remove this? Deleting the file seems to have to effect.

Thanks

2

you need to do as everyone else…give us the logs :wink:

http://forum.avast.com/index.php?topic=53253.0

3

Ah, sorry about that! Here are the requested log files.

Thanks

4

i see some symantec files in there… do you have norton antivirus installed

5

Norton was installed but was removed a number of days ago. All I can suggest is that these files were left behind?

6

You will need to use the Norton removal tool

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF

:Files ipconfig /flushdns /c C:\Windows\Installer\{e537f268-8f83-a625-18be-a2839237e6e2} C:\Users\Georgi\AppData\Local\{e537f268-8f83-a625-18be-a2839237e6e2}

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]


[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

FINALLY

run farbar service scanner

https://dl.dropbox.com/u/73555776/FSS.GIF

Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

7

norton/symantec removal tool. http://singularlabs.com/uninstallers/security-software/