I’ve never really had any problems before until suddenly today I started getting these popups with: Win32:DNSChanger-VJ[Trj], Win32:Malware-gen & Win32:Trojan-gen. I read some other posts and thought I’d follow the “Logs to assist in cleaning malware”. I did all of it and I think I succeeded in deleting the malware- and trojan-gen with malwarebytes, since they haven’t come up after I did the scan.
The problem remaining is the Win32:DNSChanger-VJ[Trj]. It pops up every few minutes and it’s driving me insane. All the logs should be attached.
To make cleaning this machine easier
[*]Please do not uninstall/install any programs unless asked to
It is more difficult when files/programs are appearing in/disappearing from the logs.
[*]Please do not run any scans other than those requested
[*]Please follow all instructions in the order posted
[*]All logs/reports, etc… must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
[*]Do not attach any logs/reports, etc… unless specifically requested to do so.
[*]If you have problems with or do not understand the instructions, Please ask before continuing.
[*]Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.
[*]Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs
[*]Right click on ComboFix.exe, click Run as Administrator & follow the prompts.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1.Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer’s settings, including making I-E the default browser.
3. If you recieve a message after running combofix similar to “Illegal Operation attempted on a registry key that has been marked for deletion” simply reboot your computer
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
@Dim@rik, I’m a complete idiot when it comes to viruses and rather impatient at times, so I thought maybe the problem was in avast instead of my computer. Due to this I tried reinstalling avast, but surprise surprise to no avail.
@oldman, I did everything precisely as you told me. After the combofix was complete I got the “registry key” thingy so I reboot my computer. Everything seemed normal until I opened firefox and tried to browse the web. It just kept loading and loading, until at one point I went to the blue screen. I reboot my computer and went to the blue screen yet again. I opened windows in “safe mode with networking” and yet again it went to the blue screen. I started windows in “safe mode” and it worked just fine. I tried removing firefox and it helped for a while but once more blue screen. I’m guessing the problem’s got something to do with my network, but I don’t really know since I’m not an expert. In the end I did a system recovery and got my computer back up and working.
This kind of got me concerned if I should really be doing this since I wouldn’t mind a little infection instead having of a lump of metal that’s only good for looking at a blue colored screen.
But anyway here’s the combofix log if you can find anything on it.
Unfortunately this isn't a little infection. It's a major one and you have the newest variant.
I strongly suggest you do the following immediately:
[*] From a clean computer, change all your online passwords – for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.
[*] DO NOT change passwords or do any transactions while using the infected computer because the new passwords and transaction information could be compromised.
In the end I did a system recovery and got my computer back up and working.
Please confirm you did a [B]System Recovery[/B] not a System Restore.
Next
Please open OTL.
[*]Make sure all other windows are closed and to let it run uninterrupted.
[*]When the window appears, click the None button near the top (it may looked greyed out)
[*]In the window under Custom Scans/Fixes copy and paste the following
Changed all my passwords on my borther’s computer. But then I thought if he should change his too since he’s used my computer sometimes before the infection?
I’m not really sure what the difference is between system recovery and restore, but what it did was restore everything to the way they were the day before so I guess it could’ve been a system restore.
You see I made folder named “80000032.@” and put all the logs in it. Now I think I shouldn’t have done that… I’m so, so sorry if I mislead you in anyway :-[
Which file are you referring to? Cause I barely remember anything of the BSOD. Back then I was more concerned of fixing the computer rather than worrying about the virus.
When you recieved the BSOD it would have been related more to the Windows issue rather than the infection. The BSOD screen should have referenced either a file or an error code or both.
Please rerun aswMBR and post the log.
Please rerun OTL.
[*]Double click on OTL.exe to run it. Make sure all other windows are closed and to let it run uninterrupted.
[*]When the window appears, underneath Output at the top change it to Minimal Output
[*]Check the boxes beside LOP Check and Purity Check.
[*]In the window under Custom Scans/Fixes copy and paste the following
Thanks for your patience. I did some checking and it’s possible that ZA infected FireFox. When the main infection was removed, launching FireFox may have caused the BSOD.
Let’s try this again but this time when posting back please use Internet Explorer. We can remove FireFox later and reinstall it after we clean the computer and a few caches if need be.
First locate the copy of combofix you have on your desktop, right click it and click delete.
Download a new copy from HERE and save it to your desktop. Please follow the previous instructions for running combofix.
The old combofix was already removed earlier by the system restore.
Ignoring that, I downloaded and ran Combofix with no complications. After rebooting my computer I am now typing this on IE and no BSOD’s have appeared. I also have yet to see any popups by avast.
[*]Make sure all other windows are closed and to let it run uninterrupted.
[*]When the window appears, click the None button near the top (it may looked greyed out)
[*]In the window under Custom Scans/Fixes copy and paste the following
[b]
/md5start
services.*
/md5stop
[/b]
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open a notepad window, OTL.Txt. Please post this log.
Did Firefox open or did you close it before it completely opened?
This looks good. We’ll update your old vulnerable java and clean out some caches.
click Start > control Panel > Programs > Programs and Features and uninstall Java™ 6 Update 29 (64-bit) and Java™ 6 Update 31
You can get the new versions, 32bit and 64bit HERE
Download both jre-7u5-windows-x64.exe and jre-7u5-windows-i586.exe (last 2 in the list) save them to your desktop.
Right click on them and click “Run as Administrator” to install them.
Next
Double click on OTL.exe
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
[*]Do Not copy the word CODE
[*]please note the fix starts with the :
[*]Let the program run unhindered
[*]Please save the resulting log to be posted in your next reply.
[*]Reboot your computer
Please post the OTL fix log.
Go ahead and try FireFox if you haven’t all ready. Let me know how you make out.
I reinstalled mozilla just incase before testing it. It started up normally and I haven’t had any problems with it so far so everything seems to be fine.
I noticed something odd in my C: & D: drives today. All the supposedly hidden folders are completely visible. I checked if the “Show hidden files and folders” was ticked, but it wasn’t. I looked through some other folders but I couldn’t find any other ones with the same oddity.
Which files are you refering to? Is the box beside “hide protected system files (recommended)” checked? What happens if you click the Restore Defaults button at the bottom?