I have read where this is a issue for quite a few folks. I would love some help to remove this problem im having.
C:\Windows\Installer{6ffbd671-8664-9daa-433f-67dc4b8a87c0}\U\80000032.@
this is the infected( file?)
its the only thing that avast sees wrong. it comes up every 4-5 min.
Hi and Welcome!! 
My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I’d be grateful if you would note the following:
[] I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
[] The fixes are specific to your problem and should only be used for the issues on this machine.
[] Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
[] It’s often worth reading through these instructions and printing them for ease of reference.
[] If you don’t know or understand something, please don’t hesitate to say or ask!! It’s better to be sure and safe than sorry.
[] Please reply to this thread. Do not start a new topic.
IMPORTANT NOTE : Please do not delete anything unless instructed to.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.
Vista and Windows 7 users:
These tools MUST be run from the executable (.exe) every time you run them
with Admin Rights (Right click, choose “Run as Administrator”)
Please download DDS from either of these links
and save it to your desktop.
Please include the contents of the following in your next reply:
DDS.txt
Please download aswMBR to your desktop.
[*]Double click the aswMBR icon to run it.
[*]Click the Scan button to start scan.
[]If you are asked to update the Avast Virus database please allow it to do so.
[]When it finishes, press the save log button, save the logfile to your desktop and attach its contents in your next reply.
Jeff, thank you for your time. Here is your requested info.
Hi,
WARNINGUnfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.
Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.
Download Combofix from the link below, and save it to your desktop.
Link
Note: It is important that it is saved directly to your desktop
If you get a message saying “Illegal operation attempted on a registry key that has been marked for deletion”, please restart your computer.
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please attach the C:\ComboFix.txt for further review.
Here you go
Good…
Give ComboFix another run and post the new log that is made.
this is the second combofix log
Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
**If you are using a 64bit system please use either of the following links for your download instead:
Link 1
Link 2
[*]Right-click and Run as Administrator SystemLook.exe to run it.
[*]Copy the content within the following codebox into the main textfield:
:filefind
services.exe
[*]Click the Look button to start the scan.
[*]When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
here it is
[*]Please open Notepad (Start → Run → type notepad in the Open field → OK) and copy and paste the text present inside the box below:
ClearJavaCache::FCopy::
C:\Windows\SoftwareDistribution\Download\b7a36a24530dbf6d856c57e20cf520d9\x86_microsoft-windows-s…s-servicecontroller_31bf3856ad364e35_6.0.6002.18005_none_d14b3973ca6acc56\services.exe | c:\windows\system32\Services.exe
[*]Save this as CFScript.txt and change the “Save as type” to “All Files” and place it on your desktop.
http://img.photobucket.com/albums/v706/ried7/CFScriptB-4.gif
[*]Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
[*]Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
[*]ComboFix may request an update; please allow it.
[*]ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
[*]When finished, it shall produce a log for you. Post the contents of the log in your next reply.
Attach the new ComboFix log and let me know how your system is running now.
did so and here is the results
and let me know how your system is running now.:)
Everything seems to be running like normal…no more popups from avast and running smooth.
You are very much appreciated and under valued.
Ok good…stick with me though…
I see that your Java software is out of date. Please go to Start >> Control Panel >> Programs and Features >> uninstall all versions of Java.
Clear Java Cache
See this page for instructions on how to clear java’s cache.
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
[*]Under Temporary Internet Files, click the Delete Files button.[*]There are three options in the window to clear the cache - Leave ALL 3 Checked
Downloaded Applets
Downloaded Applications
Other Files[*]Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.[*]Click OK to leave the Java Control Panel.
Please download Malwarebytes Anti-Malware to your desktop.
[*]Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program.
[*]At the end, be sure a checkmark is placed next to Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
[*]If an update is found, it will download and install the latest version.
[*]Once the program has loaded, select Perform quick scan, then click Scan as shown below.
http://i1224.photobucket.com/albums/ee380/jeffce74/mbam-1.jpg
[*]When the scan is complete, click OK, then Show Results to view the results.
[*]Be sure that everything is checked, and click Remove Selected.
[*]When completed, a log will open in Notepad. Please save it to a convenient location and attach the results.
The log can also be found here:
Windows 2000 & Windows XP:
C:\Documents and Settings<USERNAME>\Application Data\Malwarebytes\Malwarebytes’ Anti-Malware\Logs
ESET Online Scanner
Please download Farbar Service Scanner and run it on the computer with the issue.
[*]Make sure the following options are checked:
[*]Internet Services
[*]Windows Firewall
[*]System Restore
[*]Security Center
[*]Windows Update
[*]Windows Defender
[*]Press “Scan”.
[]It will create a log (FSS.txt) in the same directory the tool is run.
[]Please attach the log to your reply.
I had just uninstalled java as instructed…pc restarted and is now only a black screen for quite a few minutes and isnt changing
Im sending this from my phone as I cant see anything now
Go ahead and reboot your system again.
If you can’t boot to normal mode can you boot to safe mode?
Normal mode didnt work…just black screen
Safe mode same thing
Really? Ok…let me do some digging. The infection that was on your system was very serious and we could be dealing with some of the damage caused by it. I will return as quickly as possible.
FRST
Download the 64 bit version for your system of FRST and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
[*]Restart the computer.
[*]As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
[*]Use the arrow keys to select the Repair your computer menu item.
[*]Select US as the keyboard language settings, and then click Next.
[*]Select the operating system you want to repair, and then click Next.
[*]Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
[*]Insert the installation disc.
[*]Restart your computer.
[*]If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
[*]Click Repair your computer.
[*]Select US as the keyboard language settings, and then click Next.
[*]Select the operating system you want to repair, and then click Next.
[*]Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select “Computer” and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
Ok…was able to get frst and put it on the flash drive…plugged flash into the pc and turned it on, tapping f8 got me a list from where to boot…trying flash but only get a black screen with;
Remove disks or other media
Press any key to restart
Keys just make the message pop up again…