Hey there guys, i spent so much time on the PC today to find out what’s the problem with my Avast(i use the Free version, XP Professional 2002, Servica Pack 3) … yesterday, i was going to install a new version of Photoshop(i was CS4) and i was going to download CS6 … i try a couple of versions to find the better one and exactly to find the best free one, whatever … during the time i was downloading, i don’t remember, i was having to restart the PC for something,because of some programs i didn’t even wanted to have during the download of the CS6 … and after that my icon of the Avast was with X, and the other icon of WIndows Security Alerts was to there … i was wondering if it’s a virus, i scanned the PC and i found 2 viruses, but that didn’t fix it … and after that i was thinking that i have to uninstall the program and install it again, but it didn’t work, cause i can’t uninstall it “there was an error during product installation” and i started to search here in the forum to find my problem what it is, but no luck … and that i was thinking that my free license is over and i have to make another one … I did go to Register, but when i click - only i see it’s loading and than nothing … i’m sorry, but i don’t remember when was last time i update with free license, i try that offline, but after i got the license key - was telling that was wrong … so, after all this thing i started to seach a way to remove it, found things here by a Safe Mode, but i didn’t know how to do it … than a Uninstall programs(i try only 2), but they do the same thing like in the simple way to remove a program … and after a couple of ways trying with this way - http://www.avast.com/uninstall-utility (sorry, i don’t know how to run Safe Mode), i tried to remove it the simple way and i did, than i install it again, but guess what - it’s still showing that im unprotected,Even if it’s showing in Register that im registered, it shows me that i have 0 days remaining, but i think i’m with a older version, even if i downloaded the last version …but the only problem isn’t that i’m not protected, i still can’t remove the program or even Update it(it’s showing "Failed to update. The avast! service it’s not running - this thing i saw on other things to), i try repair to in the Control Panel>Programs>Change/Remove (but nothing error HTTP server returned error 407-this is what i see when i try to Update) i try a file to update it, but it’s saying that the version is older, i saw something for 1995, i can’t remember what … wow, so much type for this kind of problem, i hope we deal with it, 10x anyway !
Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
Uninstall in safe mode using Avastclear. [running in normal mode will prompt you to go to SAFE MODE (running files can’t be deleted)
Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
Well, there is all kind of people, it’s not my problem that I don’t know or that just I’m so crazy after all this s**t, sitting on the PC all day … so I guess the main thing to solve the problem is to remove the program by the Safe Mode way?
I’ll get a good night’s sleep and than I’ll deal with this … BUT what if I download again the program and after the download it’s shows that im not protected? :o
i try the F8 way,but it didn’t work and i try the other way (Using the System Configuration Tool Method - http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/#winxo find the XP way) and after that i didn’t know what to do, i downloaded the avast clean and Rejzors Uninstall,but after i got in the Safe Mode >>> http://www.tekmoz.com/wp-content/uploads/2013/07/windows-is-running-in-safe-mode.jpg i didn’t know what to do and i returned to the normal and i did uninstall the program the normal way(by Control Panel>Programs) i was wondering what to do now - install again ? What if i download the latest version and than it’s still a old version ?
