A possible False Positive?

system · 2014-05-07T01:00:14.000Z

Hello!

I did a scan tonight and Avast said I had an infected file. The strange thing is it wouldn’t let me repair it, remove, or do anything to the file. It’s just… there. On the scan it says “Error Access is Denied” (5)

I’ve attached a screenshot for further information. It says it’s from Skype but when I looked for that file it wasn’t found to be on my computer. I am rather confused as to what this is. Is it a false positive?

jeffersonsant · 2014-05-07T02:03:44.000Z

hello

Submit the file to Virus Total analysis

https://www.virustotal.com

post the result on the next response.

system · 2014-05-07T02:13:13.000Z

Avast won’t let me move the file to the chest or do anything with it so I can’t do it that way. Also, I can’t find the file on my computer. I searched for it but it says it doesn’t exist.

jeffersonsant · 2014-05-07T02:19:29.000Z

Desiree859 post:3:

Avast won’t let me move the file to the chest or do anything with it so I can’t do it that way. Also, I can’t find the file on my computer. I searched for it but it says it doesn’t exist.

probably has been deleted or is in a hidden folder

click the Start button, clicking Control Panel, clicking Appearance and Personalization, and then Folder Options.
2.Click the View tab.
3.On the Advanced settings, click Show Files, folders and hidden units and OK.

system · 2014-05-07T02:28:34.000Z

I did that but it avast still won’t let me put it in the chest or do anything with it and I still can’t locate it.

jeffersonsant · 2014-05-07T03:00:16.000Z

Desiree859 post:5:

I did that but it avast still won’t let me put it in the chest or do anything with it and I still can’t locate it.

avast interface → scan-> Boot-time scan
Schedule a scan to restart
Mark the Move to Quarantine
The attached the logs

Pondus · 2014-05-07T05:58:53.000Z

since the file belongs to skype … close it down, and clear skype cashe then do a new scan

http://community.skype.com/t5/Windows-desktop-client/Skype-Problems-Troubleshooting/td-p/52260

system · 2014-05-07T11:21:47.000Z

I did a boot scan but Avast now says there are no files infected. It says it was clean.

And Pondus I uninstalled Skype from my computer quite awhile ago.

avastuser3796 · 2014-05-07T11:37:38.000Z

Just because you think you uninstalled it doesn’t mean you did. There are commonly leftovers. \Since boot-time scan didn’t find anything. |You are most likely clean and that is a FP.

jeffersonsant · 2014-05-07T12:14:11.000Z

Desiree859 post:8:

I did a boot scan but Avast now says there are no files infected. It says it was clean.

And Pondus I uninstalled Skype from my computer quite awhile ago.

Reinstall the program following the instructions
the link said pondus and see if the problem returns.

Pondus · 2014-05-07T12:52:55.000Z

Desiree859 post:8:

I did a boot scan but Avast now says there are no files infected. It says it was clean.

And Pondus I uninstalled Skype from my computer quite awhile ago.

if you dont use skype any more, you may run CCleaner / reg cleaning to clear any leftovers
if you dont want the toolbar …use slim installer found at bottom of website here http://www.piriform.com/ccleaner/builds

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