AAVM - scanning error: and warning after programm update

Avast Business Avast Server Protection
1

Ver. 4.7.859
Running on Windows 2003 Server x64 SP2
with Terminal Services.
Its now running for about 2 years without any problems.

Since the last Programm update from 19th Dec. I get error and warning logs
every time a user or admin opens a file over a network path.

[TERMINAL1]: AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of …[\server\filepath…]… failed, 00000005
[TERMINAL1]: AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: …[\server\filepath…]… returning error, 00000005.

Any ideas ?

Regards

2

Hi Inno,

Remove Avast and reinstall…don’t apply the update.

I’ve had issues since the update (Exchange Store crashing, weird errors like the ones you mentioned, etc) and I removed and reinstalled Avast last night and did not install the update - so far so good and not a single problem! There are other recent posts all pointing to the possibility of bugs being introduced in the December update.

BTW, is the path in the error true and correct? I seemed to have some duplication within the UNC path (eg \server\share\server\share\directory.… ).

I had no bug type issues before the update and am more than happy to remain old the old version for the sake of stability.

I was tempted to do a full install (rather than upgrade) of 4.7.859 but the negative forum feedback on this version turned me off. I had a limited window to work in and went the safety first approach. I’ll try 4.7.859 in a couple of months time, but I’m not in a rush.

Cheers,
Mark

3

Hi mfeodoroff and all with same problems,

I’ve got an answer from avast support, and it looks very good. ;D
Replaced the sys-file, restart the Server opened all files mentioned in the last error msg. , and no error-logs or mails.

Best regards
Inno

I’ll watch the server for the next days, and let you know if its realy fixed.

Here is the Mail:

Hello

Few days ago we have fixed memory leak in AswMonFlt.sys driver.
Please download this patch: http://public.avast.com/~vlk/aswmonflt-patch.zip
and replace your driver in \Windows\System32\Drivers

Thank you for keeping us informed.

Best regards,

ALWIL Software a.s. support team

Ticket Details

Ticket ID: xxxxxxxxxx
Department: [ENG] Technical support
Priority: Default
Status: On Hold

4

???

Sorry it is not completely fixed.
Most of the errors are gone, but still get errors opening
*.doc and *.rtf formated files.

Waiting for the avast support answer.