I to you ! I have been infected by those files blank.doc ;unoccupied.reg; hole.zip; zero.txt; empty.jpg and autorun.vbs. Please if you know something about then let me know. My avast can’t anything aabout then. thanks !
Looks like this one http://www.sarc.com/avcenter/venc/data/vbs.gaggle.e@mm.html
Download and then run SuperAntispyware
[*]On the first page select Check for Updates
[*]On completion select SCAN YOUR COMPUTER
[*]On the next page select COMPLETE SCAN and tick ALL your drives
[*]The next stage will take a while as your entire drive(s), memory and registry are scanned
[*]When it has completed click NEXT
[*]The next screen shows the problems found click OK
[*]On the next screen place a tick against all items and select NEXT
[*]Now to get the log Go to the PREFERENCES button on the right bottom
[*]Select the STATISTICS/LOG tab
[*]Highlight the scan just completed and click VIEW LOG
[*]This will open a notepad text file copy and paste this to your next reply
Do you mean avast can’t detect them?
If so before you take any other action you need to send the sample to virus@avast.com zipped and password protected with password in email body and undetected malware in the subject. Or you can also add the file to the User Files (File, Add) section of the avast chest where it can do no harm and send it from there (select the file, right click, email to Alwil Software). No need to zip and PW protect when the sample is sent from chest.
Or it can detect them but is unable to move them to the chest/remove, what errors are displayed ?
What is the location of the files, e.g. (C:\windows\system32\infected-file-name.xxx) ? Check the avast! Log Viewer (right click the avast icon), Warning section, this contains information on all avast detections.
Windows in its infinite wisdom protects files in use (even malware) or in system folders, so it is likely that avast! can’t delete or move files in use. So schedule boot-time scan in avast’s menu if you have XP, win2k or NT (Right click the avast icon, select Start avast! Antivirus, Menu, ‘Schedule boot-time scan…’), otherwise boot into safe mode and run an avast scan. This should ensure that the file isn’t in use and avast should be able to deal with it.