Hello, The research staff at Kingsoft AntiVirus Research & Development Center in China. On 23:00 of January 23 of 2008, discovered that your company’s product AVAST4.7 mistakenly treated two of Kingsoft AntiSpyware Online Scan files as viruses, they are kaextend.dat and kaeboot.dat respectively. The virus database used by your company was: 080123-2, 01/23/2008. After careful verification by our research staff, we have found that these two files are from the Kingsoft AntiVirus’ engine module.
We sincerely hope your company would look into this problem and withdraw your wrong report.
Thanks for your reply. Could you either offer me the address to upload the sample files you mentioned in your reply? Or contact my collegue, this is his MSN:lovehang99@hotmail.com.
Send the sample/s to virus@avast.com zipped and password protected with the password in email body, a link to this topic might help and false positive in the subject.
Do these detections happen to be unencrypted signature files ?
Hi, I am a staff from Kingsoft Corporation in China. I have posted a topic about your company’s software misdiagnosing our software and sent the samples to the mailbox virus@avast.com. But we haven’t received any responses even after the spring festival. We sincerely hope that your company will handle this problem as soon as possible.
Your files contain plaintext (unencrypted) virus signatures.
In that case, we can’t do anything about it, sorry.
Please encrypt your signatures properly.