absolutely underwhelmed by avast internet security

system · 2017-03-10T01:33:57.000Z

so yeah, 2 days ago, my computer started screaming at me DINGDINGDING THREAT HAS BEEN DETECTED!DINGDINGDING THREAT HAS BEEN DETECTED!DINGDINGDING THREAT HAS BEEN DETECTED!DINGDINGDING THREAT HAS BEEN DETECTED!. i go into the program, run the scan, it prompts me to buy extra extenstions. YOU NEED PASSWORD PROTECTION FOR ONLY AN EXTRA 9.99$! and then an hour later, even with having downloaded nothing (this is a gaming computer. i only download warcraft and nvidia related stuff) the alarm goes off again. there is no way to empty the virus vault, no apparent way to stop this alert from going again and again, and comically, no apparent way to stop new virused from just randomly popping onto my system. when i call customer service for a walkthrough on how to fix it, “oh…they outsource their customer service to the philippines. fantastic.” and then they want remote access to my pc. ummm…no? and then they say they NEED remote access to fix whatever problem with the possibility of extra fees. this is a crap product. with crap customer service. i will be cancelling my subscription as soon as i find a decent replacement.

system · 2017-03-10T01:37:13.000Z

actually, i think i want a refund. I am absolutely displeased with this product and the customer service.

Asyn · 2017-03-10T04:49:05.000Z

→ https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)

Eddy · 2017-03-10T08:19:53.000Z

i go into the program, run the scan, it prompts me to buy extra extenstions

You can disable the promotional ads in the paid versions.

YOU NEED PASSWORD PROTECTION FOR ONLY AN EXTRA 9.99$!

It is free in every (home) version of avast.

there is no way to empty the virus vault

There is no need to. avast keeps a copy of the files in the chest, just in case they are needed (again)

no apparent way to stop this alert from going again

Yes there is. It is called gaming/silent mode. Next to that, you can disable the sounds.

About the phone support, it is clearly stated at the avast website that only the diagnostic is free.
https://www.avast.com/en-us/total-care
For free help, use the ticket system or this webboard.

And ofcourse they want/need access to your system.
Try to repair a car that is miles away from you

Pondus · 2017-03-10T12:27:32.000Z

there is no way to empty the virus vault,

yes there is, but there is a bug in latest version, it give wrong message "do you want to restore" but file is deleted

see here >> https://forum.avast.com/index.php?topic=171152.msg1376184#msg1376184

Using the Virus Chest https://www.avast.com/en-eu/faq.php?article=AVKB21#artTitle

so yeah, 2 days ago, my computer started screaming at me DINGDINGDING THREAT HAS BEEN DETECTED!DINGDINGDING THREAT HAS BEEN DETECTED!DINGDINGDING THREAT HAS BEEN DETECTED!DINGDINGDING THREAT HAS BEEN DETECTED!.

do you want free help checking this here in the forum?

Announcements