Access denied. cannot process.

General Topics
1

The Trojan Horse thing comes up. I try to put it in the chest. I cannot.
What is the problem? Access denied. Cannot process.
“c:\program files\commonfiles\wtools.dll” file.
What am I to do?
M K

2

Well,its in program files,so first, I would try add/remove programs.If that fails, try MBAM, and SAS ( see links )

http://filehippo.com/download_malwarebytes_anti_malware/
http://filehippo.com/download_superantispyware/

You can post the logs,if you wish

3

To work around this problem, follow these steps:

  1. Disconnect the network cable from the computer.

  2. Remove the WinTools third-party software from Add or Remove Programs in Control Panel.

  3. Restart your computer, and then press F8 during the initial startup to start your computer in safe mode with a command prompt.

  4. Click Start, click Run, type regedit, and the click OK.

  5. Delete the registry key that has a WinTools value. This key is located in the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

  6. Delete the following registry subkeys if they exist:
    * HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{87766247-311C-43B4-8499-3D5FEC94A183}
    * HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ Windows\CurrentVersion\Explorer\BrowserHelperObjects\ {87766247-311C-43B4-8499-3D5FEC94A183}

  7. Exit Registry Editor.

  8. Restart your computer.

  9. Delete the following files from the ProgramsDir\Common files\WinTools path: :
    * ProgramsDir\Common files\WinTools\WToolsA.exe
    * ProgramsDir\Common files\WinTools\WSup.exe
    * ProgramsDir\Common files\WinTools\WToolsS.exe
    * ProgramsDir\Common files\WinTools\WToolsB.dll
    NoteProgramsDir represents the Program Files folder where WinTools is installed. By default, this is C:\Program Files.

  10. Clean up the hosts file that is located in the %Windir%\System32\Drivers\Etc\Hosts path.

    Note%Windir% represents the Windows folder on a Windows XP-based computer. By default, this is C:\Windows.

  11. Delete the all the files that have Wtools or Wsup in the name. For example, the %Windir%\prefetch folder may contain some files that have Wtools or Wsup in the name.

    Note The %Windir%\prefetch folder is a hidden folder. To access the folder, type %Windir%\prefetch in the Address box, and then press ENTER.

  12. Restart the computer in normal mode.

pol