I’m trying to access my router from a local computer using the local IP address of the router and I can’t. It seems that it just starts reading and trying to access the router but it won’t load…
I didn’t know what to do but then after a few minutes I decided to turn off Avast! On-Access Protection and after that, everything worked just fine!
Yesterday I installed my new D-Link router and I had a similar problem: after uninstalling of old usb-modem driver, that was right!!! Maybe my experience can help you, I hope.
When I’m trying to access my router from a local computer using the local IP address of the router only the status can be displayed and when I want to login to the configuration it seems that it just starts reading and trying to access the router but it won’t load… and freeze totally the Router…
I work with Avast home edition (French) on a Win XP (French) SP2 System with a USRobotics 4-port Broadband Router Model 8000A
The only way I found to access to the configuration page of my Router is to disable totally Avast protection… it is not secure…
Yes I already tried to disable the first one (webshield), the second (network protection) and also both…
No changes with the 3 proposed cases… the Router configuration always unreachable !
The only way to access to the Router status : http://192.168.123.254
then You must login to access to the configuration of the Router and it is at this moment that it freeze…
Here is the actual Router Status
Item WAN Status Note
IP Address 81.241.114.198 PPPoE
Subnet Mask 255.255.255.255
Gateway 81.241.114.198
Domain Name Server 195.238.2.21, 195.238.2.22
The Wan Status IP Address and Gateway changes after a new connection
I have the same problem as described by shai above:
can’t access the web interface of my usr 8000-02 router.
with the web access I didn’t encounter any problems (so far ;))
but when I try to access the web interface the router seems to be shot (no reaction and no access to the web anymore, for all machines connected to this router).
any suggestions for the possible reason or how to solve this??
I must admit we have had some issues with certain hardware devices and their web interfaces in the early builds of webshield. As far as I know the problems should be all fixed today.
Nevertheless this still seems very similar. If WebShield is really involved the problem should vanish when WebShield is terminated. Can you guys please re-try with terminated “Web Shield” provider (not paused, but terminated) and report the findings? If that does not help, could you please try to find out which avast! provider is responsible for the troubles? E.g. it is possible to terminate them all and the start one at a time until it breaks…
You are right: it is sufficient to disable the webshield. In my case it is enough to disable this only for accessing the web interface. Switching on again right after and everything is fine.
Rgds,
paraglider
My similar problem was solved disabling the XP Firewall and enabling it again after the configurations has been made. The avast doesnot affect, in my case, the problem.
Tried today,
You are right: actualy it is sufficient to disable momentary the webshield. Now I can configurate my US Robotics BroadnBand Router 8000-02.
Thanks
Friends, a solution in your case would be to insert the ip address of the router in to the “Ignored Addresses” field on the Basic tab of the WebShield configuration. Just the IP, eg.: 192.168.123.254
On the other hand we would like to solve the problem in general. Is there any chance the router can be made accessible from the internet (for me to test where the problem is). Or if anyone is willing to install and run some packet tracing tool (e.g. Ethereal) and send me the dumps from the communication, please do! :-*