Can someone please help. I finally got my avast password app working perfectly but now with the same login details i am unable to login to my mobile security via the android app. It just keeps coming up with the same message. Authorisation failed. Sorry.
I have uninstalled everything and reinstalled. Deleted my account and created a new one. Chnged the passwords etc. Thats how i eventually got passwords working. Just need to get mobile security to play nice now!
Any help is much appreciated
Just as an extra issue. The app will not allow me to upgrade to go ad free. Again, not authorised. Is Avast broken?
Oh, and Avast. Please make the bot checking verification text below this text box READABLE! I have good sight ability and still cant read it. Had to use the audio - for visually impaired people. Seriously, it great to have the check there but make it usable!
I’ve got exactly the same issue, just reinstalled my phone from fresh, Avast on Android won’t recognise my account yet I can log in fine on the internet
uninstall ALL Avast apps (remove the Avast Antivirus from Device Administrators first)
check there is no “Avast” in your device Settings → Accounts
remove the device from the Avast My Account
only then install the Avast apps back and log them back in the My Account
Regarding the inability to upgrade, could you please send us a screenshot of the error? These problems are usually on the side of Google Play, we can recommend you to try procedures described in this article:
