Acessibility: please, bring back usability for vision impaired users

Lisandro · 2016-12-30T10:49:19.000Z

Estou compartilhando um problema postado em nossa página do Facebook por um dos nossos usuários.
Ele tem deficiência visual e informa que o Avast está detectando todas os leitores de tela como falsos positivos: “nvda, jaws e virtual vision”.
Alguém do Laboratório de Vírus pode resolver esse problema? Obrigado.

I’m forwarding a problem posted in Facebook for one of our users.
He is vision impaired and is reporting Avast detects all tools as false positives: “nvda, jaws and virtual vision”.
Can anybody from VirusLab take a closer look on this issue? Thanks.

Lisandro · 2017-01-20T10:55:13.000Z

Bump.
C’mon we need some help here! What should I answer to impaired users?

Alikhan · 2017-01-20T13:00:26.000Z

I completely agree.

This is important and we require a response from the Avast team…

DavidR · 2017-01-20T13:55:02.000Z

I find it hard to believe that almost every new interface/program uodate that comes out, accessibility and the tools used for the visually impaired seem to have issues.

These tools I would have thought would already have been scanned previously and or been whitelisted in the avast cloud. It would be hard to believe that a new version of avast would coincide with a program update for these visually impaired tools.

Lisandro · 2017-01-21T23:08:59.000Z

There is another problem (besides the false positives): tools can’t read “pictures”. Some buttons are “pictures” to them. The impaired users can’t use Avast anymore.

DavidR · 2017-01-21T23:22:46.000Z

Lisandro post:5:

There is another problem (besides the false positives): tools can’t read “pictures”. Some buttons are “pictures” to them. The impaired users can’t use Avast anymore.

I don’t know if you give a text description to a button (image or otherwise), in the same way you can do for other web images then the accessibility tools should pick up on that.

Rednose · 2017-01-22T00:03:40.000Z

Good point guys

Visually impaired users is definitely something we should talk about next week !

Greetz, Red.

Eddy · 2017-01-22T00:11:31.000Z

Lisandro, why are you listed as a "member"of avast ?
If you really are a member of avast then why don’t you simply contact the correct department within avast and ask them to have a look at things/solve things?

And about the (as you call it) FP’s in the software for vision impaired people…
Are they really FP’s or are they detected/reported as Filerep(gen) ?

Lisandro · 2017-01-22T16:23:35.000Z

Eddy post:8:

Lisandro, why are you listed as a "member"of avast ?
If you really are a member of avast then why don’t you simply contact the correct department within avast and ask them to have a look at things/solve things?

I’ll do it next week in Prague.

Eddy post:8:

And about the (as you call it) FP’s in the software for vision impaired people…
Are they really FP’s or are they detected/reported as Filerep(gen) ?

Not sure, because I did not test the apps recommended by our users.
I wish we could solve the other issue first as false positives could be solved easily (after being reported).

Rednose post:7:

Good point guys

Visually impaired users is definitely something we should talk about next week !

Greetz, Red.

Yes, Red. We need to.
I receive info that here https://www.w3.org there are more international rules that “should” be taken by software makers.

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