Activation key not accepted by the procedure because "it has already been used"

General
1

I bought on 12/30/2025 Avast Premium Security with order AVP2120339712. In the order confirmation received an activation key that is not OK. I ask only for having a right key to be able to activate the App, that now is defined a 60-day free trial, after which I would have to pay a new amount. But I ordered and paid in the date 12/30/25 with activation end at 12/30/2026. I wrote about my problem in 31 December ‘25 and other two times, whithout any feed back. Help me because I lost 25 days whithout any problem solution. I wait for your rapid intervention. Thanks. Pieradolfo Venturi email removed

2

First, I’m an Avast user and not an Avast Team member.

I have tried to attract some Avast attention to your problem in another restricted area of the community forum.

I have also requested your email address be removed from your post (as a new member you will be restricted) in a publicly available forum.

3

Hi @utente613 and sorry for the delayed response. I see your support case is still not resolved today. I asked my colleagues to reach out to you asap to resolve this problem. We apologize for this inconvenience.

4

I really miss the fact that I can’t respond to your no-replay emails and pop-ups. Your answer is always: Sorry, the email you just sent can’t be read. I have many difficulties that I cannot get an answer to. Please provide me email address where Avast Support can be reached. Now I am looking for David from Customer Support

06 February 2026

Thanks: Csaba

5

I really miss the fact that I can’t respond to your no-replay emails and pop-ups. Your answer is always: Sorry, the email you just sent can’t be read. I have many difficulties that I cannot get an answer to. Please provide me email address where Avast Support can be reached. Now I am looking for David from Customer Support

Thanks: Csaba

06 February 2026