Active acount

Dear Avast- when I register avast cleanup in control off avast free antivirus.
I Use visa card to active 1year/19.99 usd.
But money I my card 04*19.99=80USD
I can’t active my acount
How can I back my money off that

https://support.avast.com/article/24/ (Orders/Renewals/Refunds)