Active license but getting a request to activate

Avast Cleanup
1

Hi,

I have an active license of Cleanup (showing as valid till 3/27/2017) but when SmartScan completes and I click to resolve performance issues, a screen pops up requesting me to activate/purchase the product. I run this every week and this only started happening yesterday (9/4/2016).

Thank you for any help you can provide.

2

Repair Avast:

  1. Control Panel → Add/Remove programs → Avast
  2. Click on ‘Repair’.
  3. Follow instructions.
  4. Reboot.
3

I ran the repair and restarted twice but the same thing happens. I have 2 licenses: one for Cleanup and one for VPN. Both licenses are shown as active but only the Cleanup is having this problem and it’s only been within the last week. Any other ideas, or should I submit a ticket?

Thank you so much for any help.

4

Contact support: https://support.avast.com/support/tickets/new

5

What happens if you activate CleanUp it again ?