We have the paid version of avast on our home computer, but a few days ago it started saying “YOU ARE UNPROTECTED! Avast background service is not working” and 4 of the shields were turned off. Now the firewall has turned itself off too.
When I try to turn them back on it won’t let me, and when I click ‘resolve now’ or ‘start now’ it won’t, or just says it is ‘unable to’. I also tried going through computer programs & repairing avast twice but nothing happened when I restarted, it was just the same message of it not working!
If anybody could help I would be so grateful. I tried ringing the support number but she wasn’t very helpful.
Getting quite urgent now, as it is the main computer!!
I just did what you said, but now the computer won’t turn on. I click ‘start windows normally’ and then it just turns off again. Tried starting it in safemode but the same thing happens. “RGB no input signal” Any advice please?
How do I fix this please? My computer just keeps rebooting but fails, and tries to restart, repeatedly. If it is the video card, what would have caused this? Could it be a virus???
I had the same problem that some shields won’t turn on. I like more then one anti-virus software as NO single program will catch everything. I like AVAST very much, but it’s not perfect. I realize that this sometimes causes problems, but AVAST seems to play nicer with other security programs then other antivirus programs that I’ve had. 1 of my shields wouldn’t turn on & Avast’s solution is to delete every other program. I tried
many things over a few days without success. Finally I just deleted AVAST & re-installed and that solved (at least right now) this problem. AVAST
should VASTLY improve the troubleshooting section (self diagnosis) of it’s program. I can’t say that I’ve had any luck with windows repair programs, but worth a shot.