Ad Blocker filter list gone after closing SafeZone

system · 2017-02-16T23:00:13.000Z

Hello guys,

So I’m having this problem after build 17.1.3394.30. I’m not sure if this is a known issue with SafeZone or if I’m having a malware problem.

I hope I could return to the add-free experience.

Hope someone can help,

Thanks

Raf

DavidR · 2017-02-16T23:18:17.000Z

Whilst I don’t know if this would resolve your issue or not.

Try rebooting as that should have the emergency updater run and the build should then be build 17.1.3394.42 .

If the reboot and or the emergency updater don’t resolve it, try an avast Repair.

ondrejz · 2017-02-17T13:00:13.000Z

Please post some screenshots. What does it mean that they are gone?

system · 2017-03-18T14:39:34.000Z

Hi guys,

I’m sorry that I didn’t reply yet. I had to be sure if clearing and reinstalling Avast did actually fix the problem permanently. And well, it didn’t.

ondrejz post:3:

Please post some screenshots. What does it mean that they are gone?

After adding and enabling a filter list:

http://i66.tinypic.com/5x6bzn.png

The filter list disappears after closing and restarting the SafeZone browser:

http://i68.tinypic.com/2vjwyug.png

The same thing happens after adding and enabling a filter list in the Ad Block Options panel:

http://i65.tinypic.com/2q2l3sp.jpg

This problem occurred the first time a month ago, for which reason I started this thread.

The problem disappeared after clearing and reinstalling Avast but reappeared again today.

DavidR post:2:

Whilst I don’t know if this would resolve your issue or not.

Try rebooting as that should have the emergency updater run and the build should then be build 17.1.3394.42 .

If the reboot and or the emergency updater don’t resolve it, try an avast Repair.

I tried Avast Repair, but it didn’t solve the issue before.

Today I’ve tried again and after running SafeZone for the first time I got a pop-up, asking me if I would like to install an update of the SafeZone browser. I accepted and tried to enable my filter list again, restarted SafeZone, and again I got this pop-up. I accepted, and while SafeZone started I noticed that some text in the header was notifying about the completion of the update. After that I didn’t get the pop-up anymore, even after repairing Avast once again. And my filter list keeps on disappearing.

I’m afraid that I’ll have to clear and reinstall Avast again.

I hope this gives all the information you need in order to evaluate the problem. Could this be a bug? Or could my system be infected somehow?

Thanks,

Raf

system · 2017-04-13T19:51:25.000Z

Today the problem reemerged. This time I’m pretty sure that the problem occurred after a Windows Update. I’m running Windows 10 64 bit.

Is there an Avast bug tracker somewhere, so I could commit this? I’m pretty sure that this is a bug now.

Edit: Something to note is that this problem started after the big update in February with the new version of the Safe Zone Browser.

nick.simmons · 2017-04-26T18:40:50.000Z

I have the same issue. Have to reapply the filters every time I open the browser. It used to only lose the setting every couple of days but now it does it every time. I have the latest version - 3.55.2393.596

I’ve also noticed that about once a week, the browser forgets all the tabs I was working on (I have continue where I left off selected) and makes me start again with a blank home page. Fortunately I can go into history and restore the tabs one by one but it is still a pain that it no longer works as advertised.

system · 2017-05-10T17:08:56.000Z

I also have the same problem as colsonraf. I have tried using repair on avast, malwhere removal software, running CCleaner, defragmenting and restating me PC. Problems started after updating windows

Version 3.55.2393.596
System Windows 7 64-bit (WoW64)

system · 2017-05-28T21:59:04.000Z

Well I completely uninstalled safe zone and re installed it and things are working for the time being.

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