I had to load the new version of Avast Secure Browser due to an issue but Adblock and video downloader are missing. There are no extensions installed. Before installing I removed the previous version completely. I reloaded the browser several times with the same result.
Hi gord.power
I would like to take a deeper look into this problem, but I am going to need more information. Would you mind posting a screenshot of your diagnostic information page?
- go to secure://settings/help
- click diagnostic information
Thank you for reporting this issue.
Here you go. Thanks
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\GordP\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2004 (x64)
av_version=21.1.2449
urlscanner_version=1.7.0.287
host_prefix=
browser_version=88.2.8118.183 (Official Build (64-bit))
cgid=213
cid=2100
uid=2e10d0946a5849eb8dd2e5e8552a0d57
Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}
Omaha version: 1.8.1065.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8820.1109.0.1
Disabled extensions:
Hi. I was able to re-create the problem and I would like to inform you, that we are working finding a solution. I hope we will find a proper solution soon.
Both the Adblock and video download is now working without any intervention on my part. There now 8 various extensions pre-installed by Avast. The list was empty for 2 or 3 days after the installation of the secure browser.