Added new device to account but not working not comunicate red shield on

mrobo.mrobo · 2017-09-20T14:53:52.000Z

I cant open added new device on my account, I get error message:
WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE SM-J510FN IS CURRENTLY NOT AVAILABLE.
Could be that I am using same type of device all ready in my account but it have different serial and emai nubers.

ncel76 · 2017-10-12T20:43:44.000Z

Have you solved? I receive the same message from yesterday. Someone can help me?

Eddy · 2017-10-12T20:45:35.000Z

Are you using the paid version of AMS or the old (free) AT version ?

ncel76 · 2017-10-12T23:24:05.000Z

Free version

mrobo.mrobo · 2017-10-13T06:23:54.000Z

I was in the beta tester and used that version of avast security. Previously I got lifetime license for my devices but after some time avast changed it and now want pay for license. This is not fair from avast, because I made more then 78+ recommendation for internet security products and even more for mobile security. It is time to look for another replacement for avast products probably.

Eddy · 2017-10-13T08:54:50.000Z

Well, there is likely the problem.
The free version is history and things (might) not be working anymore.

ncel76 · 2017-10-13T09:06:48.000Z

Are you sure of this? Without a notice?
It has already happened to me at other times and the customer service told me that the problem was
an interruption of the Anti-Theft service then restored regularly and fixed.

system · 2017-10-18T17:13:29.000Z

Same -We are sorry, but detailed information for device… not available- problem here… Anybody has a solution? Does Avast care at all? If I need to subscribe something… what? There is no paid anti theft option…

Asyn · 2017-10-19T03:31:16.000Z

→ https://forum.avast.com/index.php?topic=165654.msg1426655#msg1426655

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