Problem adding additional devices to the protection I purchased from you
Hello.
Yesterday I purchased protection from you for the laptop I use at home.
According to your promise, the protection also includes protection for up to 10 additional devices.
Therefore, today I tried to see on my smartphone whether this protection is valid, while I am using the same Wi-Fi that the laptop uses.
I was surprised to see that in such a case I am required to pay an additional fee.
I am attaching here the billing page I received (I’m sorry, it is in Hebrew).
Furthermore. I have another laptop, which I use at work (on diffrent Wi-Fi). It should be noted that this is a fairly old laptop, although it has all the basic features. How do I connect it to the protection I purchased.
Thanks in advance,
Ben Binyamin