Administration console will not install

Avast Business Avast Endpoint Protection
1

I am attempting to install the console on a W2008R2 server using SQL2008R2 installed on another W2008R2 server. The install fails around installing service and starts a rollback with no error information provided. I finally some install logs in the Program Data directory: This seems to be the most pertinent part:


System.Data.SqlClient.SqlException (0x80131904): Login failed for user 'DOMAIN\MACHINENAME$'.
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning()
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlInternalConnectionTds.CompleteLogin(Boolean enlistOK)
   at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, SqlConnection owningObject)
   at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, TimeoutTimer timeout)
   at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, TimeoutTimer timeout, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance)
   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection)
   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options)
   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject)
   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject)
   at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
   at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
   at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
   at System.Data.SqlClient.SqlConnection.Open()
   at Avast.Sbc.Service.Installer.DatabaseInstaller.CreateDatabase()
   at Avast.Sbc.Service.Installer.DatabaseInstaller.ClaimDatabase()
   at Avast.Sbc.Service.Installer.DatabaseInstaller.Install()
   at Avast.Sbc.Service.SbcServiceInstaller.Install(IDictionary stateSaver)

On the SQL server I see this error

Login failed for user 'DOMAIN\MACHINENAME$'. Reason: Token-based server access validation failed with an infrastructure error.

Any help would be appreciated since Avast does not have phone support for their Business Products… What are they thinking?

2

Hi

I have the same issue with installation stopping at the installation of a service (don’t knwo if there is more than one service but it says installing service) and then rolling back with the log showing

Installing assembly 'C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe'. Affected parameters are: logtoconsole = logfile = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.InstallLog assemblypath = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe Rolling back assembly 'C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe'. Affected parameters are: logtoconsole = logfile = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.InstallLog assemblypath = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe An exception occurred during the Rollback phase of the Avast.Sbc.Service.SbcServiceInstaller installer. System.ArgumentException: The savedState dictionary does not contain the expected values and might have been corrupted. An exception occurred during the Rollback phase of the installation. This exception will be ignored and the rollback will continue. However, the machine might not fully revert to its initial state after the rollback is complete.

Windows 2008 RC2 server with all updates. There are many other applications running on this server and I guess that one of them is preventing the service from starting. Any further help on this would be appreciated.

I finally some install logs in the Program Data directory:

I am guessing that you mean you found a log in a directory. I am not finding any log other than the one above with no details. Which directory has the log you referred to?

Thanks
Tony

3

Ok, I have found the other log files and it appears my issue occurs later in the install process. I’ll start a new thread on that.

For completeness the log files are found in both

c:\Program Files\Avast Software\Administration Console

AND

c:\ProgramData\Avast Software\Administration Console\Logs

Thanks
Tony