ADNM does not see freshly installed clients

Avast Business Avast Distributed Network Manager
1

Hello,

I set up ADNM and I have to clients working w/o problems (1 XP, 1 W2K). A second W2K client makes problems. Push installation did work but afterwards no chance to see the computer green in the list. It remains to show the key symbol.

The services are running and the GUI also works on the client.

Logfiles:

RemInst log:

01/03/07 15:42:33: rinstInstall begin
01/03/07 15:42:33: Init 50 60 C:\WINNT\TEMP\asw570.tmp C:\Programme\Alwil Software\Management Tools\InstPkgs NULL C:\WINNT\TEMP\asw56F.tmp 0
01/03/07 15:42:34: Store
01/03/07 15:42:34: Domains: dia2k,
01/03/07 15:42:34: Init DIA2K\WH2K
01/03/07 15:42:34: WH2K: GetAccount
01/03/07 15:42:34: WH2K: Queueing
01/03/07 15:42:34: StartThread
01/03/07 15:42:34: Loop
01/03/07 15:42:34: SpawnThreads
01/03/07 15:42:34: WH2K: StartSetup
01/03/07 15:42:34: WH2K: Connecting
01/03/07 15:42:36: WH2K: Copying files
01/03/07 15:42:36: WH2K: Copying aswISvc.exe
01/03/07 15:42:36: WH2K: Copying Admin.ini
01/03/07 15:42:36: WH2K: aswResp.dat not present
01/03/07 15:42:36: WH2K: Copying Tasks.xml
01/03/07 15:42:36: WH2K: Copying setup.exe
01/03/07 15:42:37: WH2K: Copying setif_av_net-257.vpu
01/03/07 15:42:37: WH2K: Copying setup_av_net-257.vpu
01/03/07 15:42:37: WH2K: Copying av_net_agent-9a.vpu
01/03/07 15:42:37: WH2K: Copying av_net_cmn-30.vpu
01/03/07 15:42:37: WH2K: Copying av_net_dll407-34.vpu
01/03/07 15:42:37: WH2K: Copying av_pro_dll407-80.vpu
01/03/07 15:42:37: WH2K: Copying av_pro_hlp407-170.vpu
01/03/07 15:42:37: WH2K: Copying av_pro_skins-13.vpu
01/03/07 15:42:37: WH2K: Copying av_srv_core-24d.vpu
01/03/07 15:42:38: WH2K: Copying av_srv_dll-11a.vpu
01/03/07 15:42:38: WH2K: Copying avscan-259.vpu
01/03/07 15:42:38: WH2K: Copying winsys-1.vpu
01/03/07 15:42:38: WH2K: Copying winsysgui-1.vpu
01/03/07 15:42:38: WH2K: Copying vps-70100.vpu
01/03/07 15:42:39: WH2K: Copying vpsm-70100.vpu
01/03/07 15:42:39: WH2K: Copying news405-32.vpu
01/03/07 15:42:39: WH2K: Copying news409-32.vpu
01/03/07 15:42:39: WH2K: Copying part-prg_av_net-257.vpu
01/03/07 15:42:39: WH2K: Copying part-vps-70100.vpu
01/03/07 15:42:39: WH2K: Copying part-news-4b.vpu
01/03/07 15:42:39: WH2K: Copying part-setup_av_net-257.vpu
01/03/07 15:42:39: WH2K: Copying prod-av_net.vpu
01/03/07 15:42:39: WH2K: Copying jollyroger.vpu
01/03/07 15:42:39: WH2K: Copying servers.def
01/03/07 15:42:39: WH2K: Creating service
01/03/07 15:42:40: WH2K: Starting service
01/03/07 15:43:34: WH2K: ReadProgress
01/03/07 15:43:34: WH2K: Finished OK
01/03/07 15:43:34: WH2K: RemoveProgress
01/03/07 15:43:34: WH2K: Folder \WH2K\C$~AVINSTL not removed: 145
01/03/07 15:43:34: WH2K: CloseConnection
01/03/07 15:43:34: TerminateAll
01/03/07 15:43:34: rinstInstall end 0

Error log on client:

03.01.2007 15:43:37 1167835417 SYSTEM 2408 avast! Antivirus service is not running, computer is not protected!
03.01.2007 15:43:37 1167835417 SYSTEM 2408 Unable to start avast! Antivirus service, error 00000433 has occured

Warning log on client:

03.01.2007 16:58:59 1167839939 SYSTEM 960 CClient::PopupThread - GetConnection failed!
03.01.2007 17:00:42 1167840042 SYSTEM 960 Pop from server failed [7fff0021], res timestamp: 0
03.01.2007 17:00:42 1167840042 SYSTEM 960 CClient::PopupThread - GetConnection failed!
03.01.2007 17:01:47 1167840107 SYSTEM 960 Pop from server failed [7fff0021], res timestamp: 0
03.01.2007 17:01:47 1167840107 SYSTEM 960 CClient::PopupThread - GetConnection failed!
03.01.2007 17:04:00 1167840240 SYSTEM 960 Pop from server failed [7fff0021], res timestamp: 0
03.01.2007 17:04:00 1167840240 SYSTEM 960 CClient::PopupThread - GetConnection failed!
03.01.2007 17:06:33 1167840393 SYSTEM 960 Pop from server failed [7fff0021], res timestamp: 0
03.01.2007 17:06:33 1167840393 SYSTEM 960 CClient::PopupThread - GetConnection failed!
and so on

The client was rebootet and the avast services are running.

2

So, from the error code it seems sth like “not enough licenses”. Is the evaluation version limited in no of clients?

3

I also have the same error on the clients:
1/8/2007 7:31:57 AM 1168259517 SYSTEM 568 Pop from server failed [7fff0021], res timestamp: 0
1/8/2007 7:31:57 AM 1168259517 SYSTEM 568 CClient::PopupThread - GetConnection failed!

I have 800 licenses, currently using 532 of them, and 120 clients have the key icon with the vps version, engine version, and operating system listed as .

Thanks for any assistance provided.

Cindy

4

I should add that I don’t think it’s a true license problem as I was able to install on another machine wíthout problems later on.

5

So, the computer icon has the key symbol?
How many computers there are in the Computer Catalog? And how many licenses does your license file permit? (to view the license file, use the AMS Maintenance Tool).

Thanks
Vlk

6

computer has key symbol, correct.
DEMO license (1 server, 300 clients).

However i suppose it’s sth special to this computer as I was able to install other ones w/o problems.

7

Again: How many computers there are in the Computer Catalog? In total?

8

I’m having a similar problem: uninstalled Norton rubbish, rebooted, deployed Avast, installation successful, rebooted - clients still aren’t accessible from ADMC. I’m currently licensed for 5 products according to the Licence manager (although that’s incorrect, but I need to check on our purchase), but only 3 machines are showing up as available in the Catalogue (without keys next to them). I’ve installed it on 5 machines in total.

9

Ok, I just reinstalled our new licence file, and everything has now come up correctly. However, using the old licence file (which hadn’t expired), the problem was as outlined. Still, it’s working now for me, no need to worry.

10

Did you restart the AMS service after installing your new license file? (as suggested by the AMS Maintenance Tool).

Thanks
Vlk