ADNM Login Error

Avast Business Avast Distributed Network Manager
1

Hi Folks,

Hope someone can help me here with a strange problem. Am using the SBS2003 version of Avast!, and have no problems with it all, recently added a new machine via ADNM deployment last week. I booted up my machine recently to find the Windows security shield in the task bar, strange I thought and logged onto the server and fired up ADNM. Now here is the problem, I cannot login, no matter what I do and I assure you that I am using the correct password as stated, recently added a new machine. I have searched the forums and have run the AMS Maintenance tool, and tried to check the DB, and I get an error message stating that the AMS Database is not compatible. I have also checked the event log and have found the error “The avast! Management Server service terminated with the following error: %%42000”

Can someone please advise me on anyway to resolve my logging in problem, and why this service is not working"

Machine Details
Microsoft Windows SBS2003 with Service Pack 1
ADNM Build Jul2005 (4.6.378)

Cheers

S0uthp4rk

2

So, is the “avast! Manamgement Server” service running? (Administrative Tools → Services).

If not, can you start it? If not, there should be something loggen in the Windows Event Log (typically Antivirus category).

Thanks
Vlk

3

Thanks for the quick reply

Sorry, I should of mentioned that in previous post.

The service is not started, I start the service but within a few minutes it stops. In the event viewer the following error message appears when I start the service

Installer information: Cannot initialize data source, error 0x80040E4D…

Cheers

4

This error code means “authentication failed.”

Are you using MSDE or a full SQL server?
Can you connect to the SQL server from the AMS Mainstanance Tool? (accessible from the ADNM group in Start menu).

Thanks
Vlk

5

Vlk,

Currently using MSDE, and no cannot connect to the database. When I click the SQL Conn. button, it brings up the default login of user “sa”. I have tried changing these to what I know is the user name and password, and even the defaults of Administrator/admin. Every time I click test connection I get the error message

Database Connection Error : 0x0000A410 going to check database “myserver/Avast” using user xxxxx, Cannot initialise data source, error 0x0040E4D

Thanks

S0uthp4rk

6

That’s very odd. Haven’t you recently changed encryption keys on the machine? Or maybe deleted some registry keys?

And an obvious question: is the MSSQL$AVAST service running?

7

Vlk,

Nothing has changed in the last 2 weeks, its the SBS 2003 server and there is only myself that runs any programs on it, and I have been away working for the last week, but something must of happened but not sure what

In answer to your MSSQL$AVAST Service is running

Hope you can rack your brains and come up with a solution :wink:

Regards

S0uthp4rk

8

Vlk

Any further resolution or suggestions to this ? - Would a complete uninstall and reinstall cure my problem ?

I’ve now tried everything that I can think of (not much I know) but need to protect my business with up-to-date virus definitions

Thank you

S0uthp4rk

9

Vlk

Sorry for hassle, but anything further on this topic ?

Cheers

S0uthp4rk

10

Hey there, I had the same problem, despite a flawless install.

When i went into the AMS maintenance tool, en checked the license he said, license invalid, I selected the license file again via this tool, and problem was solved.

Maybe you could check this also, for your problem ?

Greetings

Hise