@techlike99,

Once the victim posts (attaches) the requested logs, a certified malware expert will come in and assist the victim in cleansing their system.

@ vozmen,

No antivirus will protect 100%. New malware is created every day with the express purpose of evading detection. If you have the same issue please start your own topic in your own thread, and you will then be helped in the same way this OP will be.