adware found

i’m a complete novice, so any advise will have to be simple to understand!
My computer has lost the ability to do any thing, on placing in safe mode I have been able to scan the files. Adware was found Win32:Adware-gen(Adw) on trying to move to virus chest it says RPC server is unavilable, cannot process
HELP

What was the location of the infected file?
example (C:\windows\system32\infected-filename.xxx)?
What is your OS?

If you have winXP/NT/w2k then you can schedule a boot-time scan from within avast! THis runs before windows loads so hopfully it will be able to delete or move the infected file.

:slight_smile: Sometime RPC “problems” can be corrected by using the
“DCOMbomulator” from www.grc.com/dcom !? Select the
“Disable” setting to correct a “flaw” in the “DCOM”, which
is “connected” to the “RPC”.

RPC error is most likely correct by this procedure:
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the pop up window (Repair).

If this does not help, can you uninstall / boot / install / boot again?

Please, run a full avast! scan to get clean, sending infected files to Chest.
If you can’t start an avast! scanning and use the Chest after that, you shoul try to schedule a boot-time scanning:
Start avast! > Right click the skin > Schedule a boot-time scanning > Select for scanning archives > Boot.