adware on pc

system · 2015-08-07T12:34:09.000Z

Hello

I have some adware problems and i was hoping you guys could help me with it.
Thank you in advance for helping me!

Tom

essexboy · 2015-08-07T13:23:54.000Z

Could you let me know of any problems after this

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: Startup: C:\Users\Familie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Snapchat.lnk [2015-02-14] ShortcutTarget: Snapchat.lnk -> C:\ProgramData\{4c152e96-a759-449e-4c15-52e96a75ba5a}\Snapchat.exe (No File) CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION BHO: CoupEextension -> {86069be4-3701-46ca-813e-adea2488982e} -> C:\Program Files (x86)\CoupEextension\nryMJ0gg4vOMDo.x64.dll No File BHO: youtubeadblocker -> {c29c3ad8-0a74-4842-be92-bd5eb85107d6} -> C:\Program Files (x86)\youtubeadblocker\iRlaQ7CGXn9fOg.x64.dll No File BHO-x32: CutThePrice -> {B036A4E8-88C4-4C9F-8F32-6586DF0440CD} -> C:\Program Files (x86)\CutThePrice\6eGvqMZGioAKLH.dll No File S2 vToolbarUpdater18.3.0; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.3.0\ToolbarUpdater.exe [X] 2015-08-07 01:19 - 2015-08-07 01:19 - 00000000 ____D C:\Users\Familie\AppData\OICE_15_974FA576_32C1D314_B16 2015-08-06 23:59 - 2015-08-07 00:02 - 00000000 ____D C:\ProgramData\{bb8bc85c-33ef-7a6d-bb8b-bc85c33e2170} 2015-08-07 01:19 - 2015-05-03 22:57 - 00000000 ____D C:\Users\Familie\AppData\OICE_15_974FA576_32C1D314_1A84 CustomCLSID: HKU\S-1-5-21-2005289914-3393067034-3300118641-1000_Classes\CLSID\{005A3A96-BAC4-4B0A-94EA-C0CE100EA736}\localserver32 -> C:\Users\Familie\AppData\Roaming\Dropbox\bin\Dropbox.exe /autoplay No File CustomCLSID: HKU\S-1-5-21-2005289914-3393067034-3300118641-1000_Classes\CLSID\{0F22A205-CFB0-4679-8499-A6F44A80A208}\InprocServer32 -> C:\Users\Familie\AppData\Local\Google\Update\1.3.25.5\psuser_64.dll No File CustomCLSID: HKU\S-1-5-21-2005289914-3393067034-3300118641-1000_Classes\CLSID\{355EC88A-02E2-4547-9DEE-F87426484BD1}\InprocServer32 -> C:\Users\Familie\AppData\Local\Google\Update\1.3.23.9\psuser_64.dll No File CustomCLSID: HKU\S-1-5-21-2005289914-3393067034-3300118641-1000_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}\InprocServer32 -> C:\Users\Familie\AppData\Local\Google\Update\1.3.24.15\psuser_64.dll No File CustomCLSID: HKU\S-1-5-21-2005289914-3393067034-3300118641-1000_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\Familie\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll No File CustomCLSID: HKU\S-1-5-21-2005289914-3393067034-3300118641-1000_Classes\CLSID\{FE498BAB-CB4C-4F88-AC3F-3641AAAF5E9E}\InprocServer32 -> C:\Users\Familie\AppData\Local\Google\Update\1.3.24.7\psuser_64.dll No File Task: {66F8FEE5-4E6D-4002-B26D-AA7B9E56D5BC} - System32\Tasks\ROC_REG_JAN_DELETE => C:\ProgramData\AVG January 2013 Campaign\ROC.exe [2013-01-16] () Task: C:\Windows\Tasks\ROC_REG_JAN_DELETE.job => C:\ProgramData\AVG January 2013 Campaign\ROC.exe C:\Program Files (x86)\CoupEextension C:\Program Files (x86)\youtubeadblocker C:\Program Files (x86)\CutThePrice C:\Program Files (x86)\Common Files\AVG Secure Search Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.

system · 2015-08-07T14:01:23.000Z

Thank you for the help!
Very fast and very good!

essexboy · 2015-08-07T14:21:45.000Z

How is the computer now ?

system · 2015-08-07T14:23:38.000Z

my computer is running fine. I have no pop-ups and the annoying searchtool is removed. Thank you!

essexboy · 2015-08-07T14:34:08.000Z

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

system · 2015-08-16T13:14:54.000Z

i found a problem but i don’t know if it is related to this. Microsoft office doesn’t work anymore. I reinstalled it but still doesn’t work. I get 0xc0000005 unable to start correctly.

essexboy · 2015-08-16T13:47:09.000Z

https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?CorrelationId=ad8985a8-9207-4ba1-90b2-909a538ff871&ui=en-US&rs=en-US&ad=US

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/i-am-receiving-error-code-0xc0000005-when-opening/fa2bc831-a1d7-4648-a188-d854c7a64566?auth=1

Do either of the above help ?

system · 2015-08-16T14:54:37.000Z

The repair button didn’t work and i have so many nvidia driver matches (NVWGF2UM.DLL) that i don’t know which one i need to change. Also it won’t let me.

essexboy · 2015-08-16T14:55:45.000Z

What version office is it ?

system · 2015-08-16T15:02:45.000Z

it’s office 365 64x

essexboy · 2015-08-16T15:13:24.000Z

OK doing some searching now, has office recently updated ?

system · 2015-08-16T15:16:35.000Z

i reinstalled it and it won’t launch. I think it might be a windows update or the nvidia driver thing. I don’t know for certain.

essexboy · 2015-08-16T15:17:26.000Z

Are you able to restore to the 7th August ?

system · 2015-08-16T15:18:12.000Z

i tried the restore point thing but it says i don’t have any.

system · 2015-08-16T15:45:25.000Z

it is fixed. I uninstalled the x64 again and tried x32. That worked. I still don’t know what caused the trouble with the x64 version.

essexboy · 2015-08-16T15:46:25.000Z

OK that is really weird ???

system · 2015-08-16T15:47:59.000Z

i know, right? Really weird since i have more than 4gb of RAM.

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