AEA generated install package fails with error 1006 (00003ee)

Avast Business Avast Endpoint Protection
1

I have an Avast! for Education license and so I downloaded and installed AEA on a new Windows Server 2012 server.

The install went okay, but when I generate an installation package (every time, I’ve done it several times) or try to install from the AEA console, the installations fail on the client PCs.

With the generated install package I get the following error:
An error 1006 (000003EE) has occurred.
Last performed operation was:
extracting main exe

To troubleshoot I’ve done the following.

  1. Downloaded the install files from the Avast website again, did a complete uninstall and reinstall of AEA, and generated a new install package, same error.
  2. Downloaded the files, did an install on my IT workstation (Win 7 Pro, x64), same error when using a created package.
  3. Downloaded the install files, installed on a fresh Window 7 x64 VM, same error message.

For some reason, whatever I do, everytime I try an AEA generated install package, they fail with the same error.

2

Oh. Well that’s interesting, after looking at the log file for a remote install from the console, it says that C:\Program Files\AVAST Software\Enterprise Administration\InstPkgs\setup.exe is missing.

Low and behold, I browsed to that path on the server, and the setup file is missing!

So I can’t install remotely, because the file is missing, and I’m guessing that’s why the generated package is not working, the exe is missing.

However, I’ve downloaded the setup file fresh each time, and every time I install (just tried again on two different machines) the file is missing.

Here’s the log from when I try to push the client out:

08/14/14 00:22:07: rinstInstall begin
08/14/14 00:22:07: Init 50 60 C:\Windows\TEMP\aswB8D1.tmp C:\Program Files\AVAST Software\Enterprise Administration\InstPkgs NULL 0
08/14/14 00:22:07: Store
08/14/14 00:22:07: Domains: vcs,
08/14/14 00:22:07: Init VCS\OLSONJEW7
08/14/14 00:22:07: OLSONJEW7: GetAccount
08/14/14 00:22:07: OLSONJEW7: Queueing
08/14/14 00:22:07: StartThread
08/14/14 00:22:07: Loop
08/14/14 00:22:07: SpawnThreads
08/14/14 00:22:07: OLSONJEW7: StartSetup
08/14/14 00:22:07: OLSONJEW7: Connecting
08/14/14 00:22:07: OLSONJEW7: OpenSCManager error 5 (Access is denied)
08/14/14 00:22:07: OLSONJEW7: OpenSCMImpersonated
08/14/14 00:22:07: OLSONJEW7: Copying files
08/14/14 00:22:07: OLSONJEW7: Copying aswISvc.exe
08/14/14 00:22:07: OLSONJEW7: Copying Admin.ini
08/14/14 00:22:07: OLSONJEW7: aswResp.dat not present
08/14/14 00:22:07: OLSONJEW7: Copying setup.exe
08/14/14 00:22:07: OLSONJEW7: CopyFile C:\Program Files\AVAST Software\Enterprise Administration\InstPkgs\setup.exe \OLSONJEW7\C$~AVINSTL\setup.exe error 2 (The system cannot find the file specified)
08/14/14 00:22:07: OLSONJEW7: RemoveOnError
08/14/14 00:22:07: OLSONJEW7: RemoveFolder \OLSONJEW7\C$~AVINSTL
08/14/14 00:22:07: OLSONJEW7: CloseConnection
08/14/14 00:22:07: OLSONJEW7: Finished with error
08/14/14 00:22:07: TerminateAll
08/14/14 00:22:07: rinstInstall end 0

3

Another log, this time a clean VM, just to check if the Access denied message in the previous log was an issue:

08/14/14 00:31:12: STAGING48: Copying files
08/14/14 00:31:12: STAGING48: Copying aswISvc.exe
08/14/14 00:31:12: STAGING48: Copying Admin.ini
08/14/14 00:31:12: STAGING48: aswResp.dat not present
08/14/14 00:31:12: STAGING48: Copying setup.exe
08/14/14 00:31:12: STAGING48: CopyFile C:\Program Files\AVAST Software\Enterprise Administration\InstPkgs\setup.exe \STAGING48\C$~AVINSTL\setup.exe error 2 (The system cannot find the file specified)
08/14/14 00:31:12: STAGING48: RemoveOnError
08/14/14 00:31:12: STAGING48: RemoveFolder \STAGING48\C$~AVINSTL
08/14/14 00:31:12: STAGING48: CloseConnection
08/14/14 00:31:12: STAGING48: Finished with error
08/14/14 00:31:12: TerminateAll
08/14/14 00:31:12: rinstInstall end 0

4

Did anyone fix this problem?
Please tell me how, im having it in a testing environment and if this is isnt fixed easy Im not gonna buy avast…