After running Boot-Time Scan, my PC won't start

Avast Free Antivirus / Premium Security
1

Greetings,

After running a boot-time scan, as recommended, went to turn on my PC but it will not start.

Please Help!

Thanks!

2

See: “If you cannot Boot the computer”
Instructions: http://forum.avast.com/index.php?topic=53253.0

3

Thanks for the response.

However, the computer will not boot up at all! Hence going to the desktop to get to the web browser is not even an option.

Any suggestions?

4

Use a computer that is working to download and create the bootable usb.

5

I’m not well versed in these matters …

I got the download part, that i got. but “bootable” USB?

6

Follow the instructions in the link Asyn has given you.

7

What version of windows do you have and is it 32 or 64 bit

8

sorry to say idk… :-[

i have two others that i’ve reformated and changed things around hence the confusion

9

Was it XP, windows Vista, Windows 7 or windows 8

10

just found out that it’s Windows 7 64bit…

11

Download the following three programmes to your desktop on a working system :

  1. Rufus

For 64bit systems
2. Windows 7 64bit RC I will PM the link
3. Farbar Recovery Scan Tool x64

Insert the USB stick Then run Rufus

https://dl.dropbox.com/u/73555776/RufusISO.JPG

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

Windows 7 and Vista screenshots

When you reboot you will see this.
Click repair my computer

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg

Select your operating system

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg

Select Command prompt

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

https://dl.dropboxusercontent.com/u/73555776/frst.JPG

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

12

i got the e-mail…Thank You!!

BTW, i recall when running the Boot-Time Scan, many that were detected as viruses were not able to be moved to chest or delete. Might you know what that means?

Also, what’s the difference between deleting vs moving to chest vs fix?

Thanks again!

13

Deleting is permanent, whereas move to chest means you can get them back