AIS Update from 5.1 to 6.0.1000: WebRep plugin does not install

Avast Free Antivirus / Premium Security
1

I’ve just updated my AIS suite using internal updater. On the reboot Avast asked me if I want to install WebRep. I accepted but no plug-in was installed on Explorer 8 nor on Firefox 3.6.13. Avast Gui states that Firefox is not installed and that WebRep is not installed in Explorer 8. Forcing install on Explorer 8 from the Avast GUI generates a popup error, telling that there was an error installing WEB REP.

I was looking at Avast setup log file inside the Avast installation directory but I can’t find any installation error; also the webrep directory is under Avast folder with an FF folder inside.

Any chance to manually add the plug-in to Firefox? Do you need any log to investigate?

I’m on Windows Vista 64 bit with all Windows update patches applied.

Simon

** PARTIALLY FIXED
I try to repair the installation; after the reboot I was able to install WebRep in Explorer 8. But Avast GUI still states that Firefox is not installed on my machine!

2

Can you please export the registry key HKLM\SOFTWARE\Wow6432Node\Clients\StartMenuInternet and send it to me?

Thanks
Vlk

3

You will find in your email ASAP. Let me know if you need more.

Simone

4

Thanks. Can you please check that there is a file

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

on your system?

Thanks
Vlk

5

Yes, Firefox.exe is present in that path.

6

And still, the avast UI (Additional Protection → WebRep page) says that Firefox is not installed? (I mean the browser, not the WebRep plugin)?

Thanks
Vlk

7

Yes; firefox icon is grayed in the Avast GUI; Avast states that F

irefox is not installed on my system. The check mark below is checked to control new browser installations.

8

Interesting indeed. I’ll try to investigate and dig a bit deeper tomorrow.

9

Keep all the time you need. I’ll be glad to help you tomorrow late in the evening if you need more test.

Meanwhile thanks for your help!

Simon

10

Hi,
just wanted to say that I have exactly the same problem with vista x64.

  • all updates installed
  • Firefox is at correct path and latest version

I also repaired avast to get the IE plug-in installed and functioning.
Webrep says Firefox is not installed.

At your disposal for any help

11

thesilentman, for reference, please also send me the export from the reg key mentioned above…

Generally speaking, can everyone who’s having the problem please confirm that he’s using 64-bit version of Windows?

Thanks
Vlk

12

Hello vlk,
just sent you a mail with the registry export.

Best,
Frank

13

…same here… but no need to hurry!

Great to have my hands on the new 6.0 anyways!!

THX & greets
S@uDepp € Vista 64bit & FF 3.6.13

14

I’m using a Windows 7 SP1 computer. I only have IE8 installed as a browser and I’m having the exact same issue with the WebRep plugin. It works fine on my other Win XP computers, just not the Windows 7 machine.

From the Internet Security program GUI, WebRep shows to not be instlled even though I installed it during the upgrade installation process. From within IE8, I can click on Tools>Internet Options>Programs>Manage Add-ons and I can enable or disable the WebRep from there, just not from within your program. It throws the above mentioned error every time I try.

Thanks,

Robert

15

Exactly what mine looks like…Vista 64

tried ff beta 4 and got same thing

16

I’m having the same problem with my Avast Free, my computer was installed the version 5.1.889, or fixed the update to version 6.0.1000, and the plugin WebRep was installed in Internet Explorer 8, but in the interface of Avast speaks that the plugin was not installed in internet Explorer, I have Mozilla Firefox and the plugin for firefox apparently isn’t installed Avast interface and talks that Firefox is not installed, both Mozilla and Internet Explorer are installed.

Windows 7 Ultimate x 64
Mozilla Firefox 3.5.6
Internet Explorer 8.7600.16385 0.
:-[ :cry: ???

17

SR. VLK I have Avast Free,my computer was installed the version 5.1.889, or fixed the update to version 6.0.1000, and the plugin WebRep was installed in Internet Explorer 8, but in the interface of Avast speaks that the plugin was not installed in internet Explorer, I have Mozilla Firefox and the plugin for firefox apparently isn’t installed Avast interface and talks that Firefox is not installed, both Mozilla and Internet Explorer are installed and the plugin is active only in Internet Explorer 8.

Windows 7 Ultimate x 64
Mozilla Firefox 3.5.6
Internet Explorer 8.7600.16385 0.
Avast 6.0.1000 in Portuguese of Brazil ::slight_smile: :-[ :-\ :cry: ???

18

I am having the same problem, IE WebRep is installed but it says Firefox (browser) is not installed and it is grayed out, same as the other replies here. I am using Vista 64-bit, Firefox 3.6.13. I also cannot find an Avast6 folder in the Program Files. Avast5 is there but not 6.

19

I have the same problem. Both IE and Firefox is grayed out even though both is installed.

Windows 7 64bit
Firefox 3.6.13
IE 9.0.8080.16413

20

Hi Vlk…I posted what I had to do to get WebRep to work:
http://forum.avast.com/index.php?topic=72090.0