For me it’s OK now, I just have computers with v1473.
All the computers connected to my account were OFF until I did a manual “Update Program” on each one. I assume this was so Avast could attempt to sell me an upgrade before the download, and download Chrome and make it my default browser on the reboot. >:( -JW
Mind is working now phew!
Mine’s partially coherent now.
There are 4 entries for one PC, 3 under one name, 2 of which are “SECURED” and the other is “OFF”, and 1 under a different name, also “OFF”.
One machine with AIS at my workplace is “SECURED” but the other eleven are all reportedly “OFF” despite the fact that I’m looking at 3 of them right now. :o
Hello!
Its seems that only avast installations with version 1473 are updating its status for the “my avast” website.
The version 1466 is not updating the status at all.
Thanks!
Elminster
NOT FIXED as of 30.10.2012 or Security Status: Off
AVAST 7.0.1466 is not updating its status through my avast account. (Cannot confirm for lower versions.)
AVAST 7.0.1473 is working fine today.
I’ve lost communication with my clients’ AVAST program 7 days ago!
Awful user experience so far. Perhaps you shouldn’t have run AVAST accounts in the first place.
Since posting this yesterday I’ve ugraded 2 of the “OFF” eleven to 7.0.1473. Sadly, no change in account page.
All mine are OK now I’ve updated to 1473.
Strange, I didn’t get a popup announcing the new version, I only know about it because of this thread.
ok, bug confirmed and we are working on the fix. It should be released soon in a vps update. This “device not connected” issue affects only clients older than 7.0.1473
Once it’s fixed the clients will start to report back to portal again. They are connected but not “reporting” therefore the portal treats them as “offline”.
sorry for inconvenience
Lukas.
Hi, lukas.hasik! What do you mean by ‘vps’? Anyway, thank you for your work. Hope AVAST team can fix it.
NOT FIXED as of 01.11.2012.
AVAST 7.0.1466 is Security Status: Off.
AVAST 7.0.1473 is working fine.
AVAST 7.0.1474 is working fine.
Hello!
VPS is the virus definition file that are released daily to update avast. It also has other information/settings that can be changed by these vps files.
The latest VPS (20121101) seems to correct the problem of old versions (1466 and older) not update their status to my avast website.
I have 14 devices with avast installed, 2 with 1473 that were working fine, 2 androids that were working fine and 10 with 1466. From these 10 instalations with 1466, 3 received the lastest vps and started to update the my avast website with their informations.
It seems to be everything ok now!
Thanks avast! team!
Elminster
7.0.1474 was released yesterday. I believe this will also fix the issue.
I can confirm that AVAST 7.0.1466 with definitions version 121101-0 updates its status now.
Let’s see if it stays this way. Thank you!
All working over here! Thanks guys!
Hellooo… I am new to this and I really don’t know computer talk but i do know that my Avast is still not working!!! >:(
I have happening the same as everybody else and mine is still not working this morning!!
When i click on FIX NOW nothing happens…I don’t know what to do, can someone pleeeeeeease help me!!! :-[
Wrong topic my friend. This is about the My Avast! accounts online. 