all Win7 BSOD

system · 2017-03-20T11:53:27.000Z

Same issue for us this morning, BSOD every few minutes until Avast is uninstalled or Shields turned off.
It’s not doing it to all clients (yet) but there seems to be no pattern to the ones which have the error.

Bug reported to Avast but no response yet.

MartinSvoboda · 2017-03-20T11:56:34.000Z

Hi, which version of the client are you using?

system · 2017-03-20T12:00:12.000Z

Martin Svoboda post:8:

Hi, which version of the client are you using?

17.2.2517 (build17.2.3419.64)

system · 2017-03-20T12:00:40.000Z

Good Morning All,

Same issue here on multiple machines,

Version 17.2 (2517), release date 03/01/2017

system · 2017-03-20T12:14:04.000Z

Same situation here, multiple Windows 7 computers down here. Build 17.2.3419.64.

system · 2017-03-20T12:17:37.000Z

Same issue here on 60 machines

system · 2017-03-20T12:25:31.000Z

Today is Monday. All faculty booting computers and getting a BSOD. New client 17.2.2517 has been installed on close to 2000
computers. for my school district. computers getting this all over the District. I have disconnected my 2 bench test computers running Windows 7. Boot into safe mode and removed Avast Business Client 17.2.2517.

Restarted computers 6 times, with no error’s. Looks like big bug in version 17.2.2517. Please help how am I going to fix close to 2000 computers.

Endt · 2017-03-20T12:29:21.000Z

petr.chytil post:26:

We are currently investigating the root cause. The fix will be delivered ASAP. Will keep you posted.

system · 2017-03-20T13:04:49.000Z

I performed clean install of version 17.2.2517 (Build 17.2.3419.64) I restarted the 2 bench computers 6 times.

There was no BSOD screen on the computers.

Could the cause be in the upgraded from version 12.3.2515?

system · 2017-03-20T13:05:12.000Z

Please any fix for this issue?

Matthew229 · 2017-03-20T13:06:58.000Z

Disable FileSystem shield is a temporary workaround. Fix will be delivered by the next Virus Definition Update.

Asyn · 2017-03-20T13:22:42.000Z

Hi guys, see: https://forum.avast.com/index.php?topic=199156.msg1379196#msg1379196

system · 2017-03-20T13:28:39.000Z

Having the same issue at our school. All our 32-bit machines are crashing and/or freezing. Is Avast actually working on this, or am I going to have to uninstall this from every computer?

InfratechSolutions · 2017-03-20T13:31:49.000Z

Last update about this issue: https://forum.avast.com/index.php?topic=199176.0

system · 2017-03-20T13:58:57.000Z

I have tried the clean install on a couple computers here and that seems to be working so far.

system · 2017-03-20T14:07:57.000Z

I am only seeing this on 32 bit machines.

Is anyone having this same issue with 64 bit machines?

Asyn · 2017-03-20T14:12:01.000Z

jrahmlow post:22:

Is anyone having this same issue with 64 bit machines?

Nope, see: https://forum.avast.com/index.php?topic=199176.0

system · 2017-03-20T14:27:45.000Z

We are only seeing this on 32 bit machines as well.

system · 2017-03-20T14:35:47.000Z

The clean reinstall is not working now, bsod is starting to happen again on the clean reinstall machines we tested.

Asyn · 2017-03-20T14:38:21.000Z

John984 post:25:

The clean reinstall is not working now, bsod is starting to happen again on the clean reinstall machines we tested.

No need to reinstall, just wait for the VPS-Update.

Announcements